?
Solved

Public Folder suddenly not working for Outlook 2010 with Exchange 2010

Posted on 2011-03-10
8
Medium Priority
?
1,201 Views
Last Modified: 2012-05-11
Out of the blue, my Outlook clients no longer can access their Public Folder.
The error is
"The set of folders cannot be opened. Microsoft Exchange is not available. Either there are network problems or the Exchange server is down for maintenance"

Mailbox is working fine only Public Folder cannot be accessed. However, using OWA to access Public Folder is okay. I've rebooted the CAS server but to no avail.
Any ideas?
0
Comment
Question by:frukeus
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 3
8 Comments
 
LVL 74

Expert Comment

by:Glen Knight
ID: 35093697
Your not in a mixed environment? Is it pure Exchange 2010?

Do all users receive this error or only a few?
0
 
LVL 1

Author Comment

by:frukeus
ID: 35093839
Is a mixed environment, upgraded from Exchange 2003 but all mailboxes and public folders currently running on Exchange 2010.

All users received the same error.

Eventually, managed to resolve the problem by rebooting the mailbox server on which the Public Folder database resides. The mailbox DAG database was working perfectly okay on this mailbox server though. I had to move the active copy of the mailbox database to the other DAG node, reboot and move it back.

Still no idea why Public Folder encountered the error.
0
 
LVL 74

Expert Comment

by:Glen Knight
ID: 35093872
Public Folders cannot be part of a DAG so it would need to be replicated to both servers if you wanted to make it available.
0
How Blockchain Is Impacting Every Industry

Blockchain expert Alex Tapscott talks to Acronis VP Frank Jablonski about this revolutionary technology and how it's making inroads into other industries and facets of everyday life.

 
LVL 1

Author Comment

by:frukeus
ID: 35093916
Yes, the Public Folder resides on one of the DAG node is replicated to all my other DAG nodes and previous Exchange 2003 servers, but is not part of the DAG.
0
 
LVL 74

Expert Comment

by:Glen Knight
ID: 35093946
But it's working now?

I can only suggest that there is something wrong with your replication, you may want to have a look at: http://technet.microsoft.com/en-us/library/bb629523.aspx
0
 
LVL 1

Author Comment

by:frukeus
ID: 35126857
I wasn't getting any errors on the replication. It was working fine before the error and after the reboot. Found a similar post that required reboot for Public Folder mailbox server to work.

http://social.technet.microsoft.com/Forums/en-US/exchange2010/thread/e7f4403a-e5e2-4e8a-894b-2d7027281407/
0
 
LVL 1

Accepted Solution

by:
frukeus earned 0 total points
ID: 35238515
I've recently encounter the same problem on another Public Folder that resides on a seperate mailbox.
The mailbox server has to be rebooted for the Public Folder to work on Outlook 2010.
Strange thing is when the PF cannot be accessed by Outlook, OWA can open the PF without any issues.

A reboot sorted out the Outlook issue.
0
 
LVL 1

Author Closing Comment

by:frukeus
ID: 35872802
Reboot of the mailbox server hosting the PF
0

Featured Post

Is Your AD Toolbox Looking More Like a Toybox?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Unified and professional email signatures help maintain a consistent company brand image to the outside world. This article shows how to create an email signature in Exchange Server 2010 using a transport rule and how to overcome native limitations …
This article will help to fix the below error for MS Exchange server 2010 I. Out Of office not working II. Certificate error "name on the security certificate is invalid or does not match the name of the site" III. Make Internal URLs and External…
This video discusses moving either the default database or any database to a new volume.
Nobody understands Phishing better than an anti-spam company. That’s why we are providing Phishing Awareness Training to our customers. According to a report by Verizon, only 3% of targeted users report malicious emails to management. With compan…
Suggested Courses
Course of the Month11 days, 7 hours left to enroll

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question