Solved

Public Folder suddenly not working for Outlook 2010 with Exchange 2010

Posted on 2011-03-10
8
1,200 Views
Last Modified: 2012-05-11
Out of the blue, my Outlook clients no longer can access their Public Folder.
The error is
"The set of folders cannot be opened. Microsoft Exchange is not available. Either there are network problems or the Exchange server is down for maintenance"

Mailbox is working fine only Public Folder cannot be accessed. However, using OWA to access Public Folder is okay. I've rebooted the CAS server but to no avail.
Any ideas?
0
Comment
Question by:frukeus
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 3
8 Comments
 
LVL 74

Expert Comment

by:Glen Knight
ID: 35093697
Your not in a mixed environment? Is it pure Exchange 2010?

Do all users receive this error or only a few?
0
 
LVL 1

Author Comment

by:frukeus
ID: 35093839
Is a mixed environment, upgraded from Exchange 2003 but all mailboxes and public folders currently running on Exchange 2010.

All users received the same error.

Eventually, managed to resolve the problem by rebooting the mailbox server on which the Public Folder database resides. The mailbox DAG database was working perfectly okay on this mailbox server though. I had to move the active copy of the mailbox database to the other DAG node, reboot and move it back.

Still no idea why Public Folder encountered the error.
0
 
LVL 74

Expert Comment

by:Glen Knight
ID: 35093872
Public Folders cannot be part of a DAG so it would need to be replicated to both servers if you wanted to make it available.
0
Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

 
LVL 1

Author Comment

by:frukeus
ID: 35093916
Yes, the Public Folder resides on one of the DAG node is replicated to all my other DAG nodes and previous Exchange 2003 servers, but is not part of the DAG.
0
 
LVL 74

Expert Comment

by:Glen Knight
ID: 35093946
But it's working now?

I can only suggest that there is something wrong with your replication, you may want to have a look at: http://technet.microsoft.com/en-us/library/bb629523.aspx
0
 
LVL 1

Author Comment

by:frukeus
ID: 35126857
I wasn't getting any errors on the replication. It was working fine before the error and after the reboot. Found a similar post that required reboot for Public Folder mailbox server to work.

http://social.technet.microsoft.com/Forums/en-US/exchange2010/thread/e7f4403a-e5e2-4e8a-894b-2d7027281407/
0
 
LVL 1

Accepted Solution

by:
frukeus earned 0 total points
ID: 35238515
I've recently encounter the same problem on another Public Folder that resides on a seperate mailbox.
The mailbox server has to be rebooted for the Public Folder to work on Outlook 2010.
Strange thing is when the PF cannot be accessed by Outlook, OWA can open the PF without any issues.

A reboot sorted out the Outlook issue.
0
 
LVL 1

Author Closing Comment

by:frukeus
ID: 35872802
Reboot of the mailbox server hosting the PF
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
This article outlines some of the reasons why an email message gets flagged as spam on a recipient's end.
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…

695 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question