Solved

Profile missing in WIndows 7 after MS update

Posted on 2011-03-10
4
274 Views
Last Modified: 2012-05-11
There was an update that went through from MS last night and this morning one of our WIndows 7 computers loaded without its profile.  There is a pop-up message that says the profile changed and to see your administrator.  How do I get the user's profile back?

(I have run in to this in Windows XP a few times and was always able to fix it but Windows 7 is different.)
0
Comment
Question by:SJCI_Tech
  • 2
4 Comments
 
LVL 5

Expert Comment

by:sweeps
ID: 35094479
This may work for you...  

http://support.microsoft.com/kb/947215
0
 
LVL 16

Expert Comment

by:Brian Pringle
ID: 35094515
That above article is correct.  I have one computer that kept doing that, so I had to use that procedure to fix it over and over again.  It fixed the problem, but it kept recurring, but only to that one user profile.

What I found out is that the registry was corrupted for that user.  I created a new user account and then moved the data to the new account.  Then, I deleted the old account and it hasn't done it since then (about three months).  
0
 

Accepted Solution

by:
SJCI_Tech earned 0 total points
ID: 35096019
I was not sure about solutions that I googled or found here. What I did was I went to regedit and went to the key:  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\ProfileList

I saw that there were two longer keys, both had the same key number, but one was a .bak

When I opened the one key the ProfileImagePath said that it was a Temp profile.  When I opened the other key (the .bak one) the ProfileImagePath had the user's name.

I deleted the Temp key.  I used rename to get rid of .bak in the other key.

I restarted the computer and it came up in the user's correct profile.  Success!

SUMMARY:  I went in to the profile in the registry and found the profile listed as a .bak key.  I delete the temp key (which had the same key name) and renamed the other key to get rid of the .bak.  
0
 

Author Closing Comment

by:SJCI_Tech
ID: 35135834
The profile must have become corrupted after the update but there was a backup profile in the registry.  Removing the .bak extension worked.
0

Featured Post

IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

Suggested Solutions

Step by step guide to Clean and Sort your windows registry! Introduction: Always remember: A Clean registry = Better performance = Save your invaluable time In this article we're going to clear our registry manually! Yes, manually! The e…
Article by: Lee
Windows 7 Ultimate and Enterprise (and 2008 R2) introduced a new feature you may not be aware of - Boot from VHD.   Boot from VHD (or what Microsoft refers to asNative Boot allows you to install Windows to a VHD (Virtual Hard Disk) file that is t…
This Micro Tutorial will give you basic overview of the control panel section on Windows 7. It will depth in Network and Internet, Hardware and Sound, etc. This will be demonstrated using Windows 7 operating system.
This Micro Tutorial will go in depth within Systems and Security in Windows 7 and will go into detail regarding Action Center, Windows Firewall, System, etc. This will be demonstrated using Windows 7 operating system.

757 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now