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Profile missing in WIndows 7 after MS update

Posted on 2011-03-10
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Last Modified: 2012-05-11
There was an update that went through from MS last night and this morning one of our WIndows 7 computers loaded without its profile.  There is a pop-up message that says the profile changed and to see your administrator.  How do I get the user's profile back?

(I have run in to this in Windows XP a few times and was always able to fix it but Windows 7 is different.)
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Question by:SJCI_Tech
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4 Comments
 
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Expert Comment

by:sweeps
ID: 35094479
This may work for you...  

http://support.microsoft.com/kb/947215 
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LVL 16

Expert Comment

by:Brian Pringle
ID: 35094515
That above article is correct.  I have one computer that kept doing that, so I had to use that procedure to fix it over and over again.  It fixed the problem, but it kept recurring, but only to that one user profile.

What I found out is that the registry was corrupted for that user.  I created a new user account and then moved the data to the new account.  Then, I deleted the old account and it hasn't done it since then (about three months).  
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Accepted Solution

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SJCI_Tech earned 0 total points
ID: 35096019
I was not sure about solutions that I googled or found here. What I did was I went to regedit and went to the key:  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\ProfileList

I saw that there were two longer keys, both had the same key number, but one was a .bak

When I opened the one key the ProfileImagePath said that it was a Temp profile.  When I opened the other key (the .bak one) the ProfileImagePath had the user's name.

I deleted the Temp key.  I used rename to get rid of .bak in the other key.

I restarted the computer and it came up in the user's correct profile.  Success!

SUMMARY:  I went in to the profile in the registry and found the profile listed as a .bak key.  I delete the temp key (which had the same key name) and renamed the other key to get rid of the .bak.  
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Author Closing Comment

by:SJCI_Tech
ID: 35135834
The profile must have become corrupted after the update but there was a backup profile in the registry.  Removing the .bak extension worked.
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