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Phone Numbers in global address book not showing up

Posted on 2011-03-10
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Last Modified: 2012-05-11
We are running exchange server 2003 and recevied a request to add users phone numbers to the address book. I have added my phone number in AD and it appears the only way I can see my phone number appear in the GAL (if I double click on my name) is if I take my outlook client out of cache mode. The second I re-check cache mode my number is not listed. THe problem is we use cache mode so is there a way to have the phone number appear along with keeping cache mode checked?
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Question by:tmaususer
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Expert Comment

by:ignescent
ID: 35095562
What version of outlook are you using?  The offline address book is probably not synced.  Assuming that you have manually downloaded a new copy of the address book ('Tools' -> 'Send/Receive' -> 'Download Address book' ) and the details still aren't there, then you need to change the address book download settings.  Check under your send/receive groups ('Tools' -> 'Send/Receive' -> 'Send/Receive Settings' -> Define Send/Receive Groups')   If you edit your default group, there's a setting for downloading offline address books  - choose Full Details, manually trigger a download, and see if that works.
(directions are assuming outlook 2007)
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by:tmaususer
ID: 35095678
Using outlook 2003. I do not see how to manully trigger a download so I am guessing this is only a feature of 2007.
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ignescent earned 125 total points
ID: 35095748
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by:tmaususer
ID: 35095894
That did it. Thank you so much.
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