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Phone Numbers in global address book not showing up

We are running exchange server 2003 and recevied a request to add users phone numbers to the address book. I have added my phone number in AD and it appears the only way I can see my phone number appear in the GAL (if I double click on my name) is if I take my outlook client out of cache mode. The second I re-check cache mode my number is not listed. THe problem is we use cache mode so is there a way to have the phone number appear along with keeping cache mode checked?

ignescent

What version of outlook are you using? The offline address book is probably not synced. Assuming that you have manually downloaded a new copy of the address book ('Tools' -> 'Send/Receive' -> 'Download Address book' ) and the details still aren't there, then you need to change the address book download settings. Check under your send/receive groups ('Tools' -> 'Send/Receive' -> 'Send/Receive Settings' -> Define Send/Receive Groups') If you edit your default group, there's a setting for downloading offline address books - choose Full Details, manually trigger a download, and see if that works.
(directions are assuming outlook 2007)

tmaususer

ASKER

Using outlook 2003. I do not see how to manully trigger a download so I am guessing this is only a feature of 2007.

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ignescent

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tmaususer

ASKER

That did it. Thank you so much.