Amir4u
asked on
My Black Berry Monitoring server Web Console is just showing blank screen
Hi,
My Black Berry environment is:
BAS server 1
BAS Server 2
BES Primary
BES Standby
my BAS web console is working fine
My Monitoring web console is not opening, just showing white blank screen
Please help.
Best Regards,
Amir.
My Black Berry environment is:
BAS server 1
BAS Server 2
BES Primary
BES Standby
my BAS web console is working fine
My Monitoring web console is not opening, just showing white blank screen
Please help.
Best Regards,
Amir.
ASKER
thanx and I tried both but still white page coming when i try to login.
Can you see the logs, if you find something there
ASKER
(03/10 12:40:08:110):{Timer-0} [com.rim.bes.bms.system.BM SManager] [BBMS-3001] {unknown} Failed to login to BAS
(03/10 12:31:06:341):{Timer-0} [com.rim.bes.bms.system.BM SManager] [BBMS-3001] {unknown} Failed to login to BAS
this is from today's BBMS log
(03/10 12:31:06:341):{Timer-0} [com.rim.bes.bms.system.BM
this is from today's BBMS log
Try this :
copy the value from the following key
HKEY_CURRENT_USER\Software \Research In Motion\BlackBerry Enterprise Server\Dispatcher\BippePas sword
and paste the value into the following key
HKEY_CURRENT_USER\Software \Research In Motion\BlackBerry Enterprise Server\Monitoring Service\BippePassword
Then restart the monitoring console service and check
copy the value from the following key
HKEY_CURRENT_USER\Software
and paste the value into the following key
HKEY_CURRENT_USER\Software
Then restart the monitoring console service and check
ASKER
Did that already ....still the web console web page is white out ...
I believe then you will have to go for a Fresh Install
ASKER
so no other option?
i installed it two times, always used existing database and installation didnt give any error.
I am also in touch with BB Support and they have asked wireshark packet capture and logs which i gave two times.
i cant believe it will become that bad......
i installed it two times, always used existing database and installation didnt give any error.
I am also in touch with BB Support and they have asked wireshark packet capture and logs which i gave two times.
i cant believe it will become that bad......
Do you have any security device that is monitoring and filtering LAN traffic? Eg. ISA Server?
ASKER
we have firwalls but they dont interfare in the communication between BES/BAS/BMS ...the firwalls are on the network edge.
Is the back-end SQL database on a fixed or dynamic port?
ASKER
it's on a static port 5155.
OK, back to basics. This is a web-based monitoring tool that isn't loading correctly.
Are you using Internet Explorer or a different web browser? Can you try it with IE?
Does IE recognise the site as being in a Trusted or Intranet Zone?
Have you downloaded the security certificate from the website and installed it as a Trusted Root Authority?
Before we proceed, we need to know that the website opens with no prompts and no visible security errors.
Are you using Internet Explorer or a different web browser? Can you try it with IE?
Does IE recognise the site as being in a Trusted or Intranet Zone?
Have you downloaded the security certificate from the website and installed it as a Trusted Root Authority?
Before we proceed, we need to know that the website opens with no prompts and no visible security errors.
ASKER
Thanx for help..
I am using IE and it is version 7 as per BB official docs
It is already added in trusted zone
security certificate info can be bypassed and it did login few times and i did work inside the webconsole but then as the session timed out, thats it, i would not be able to login for long time and then after running keystore password process as per BB docs it would let me in again mysteriously and again to the same cycle, as soon as session times out, i'm out for good...
now BB support is scatching their heads as well...
I am using IE and it is version 7 as per BB official docs
It is already added in trusted zone
security certificate info can be bypassed and it did login few times and i did work inside the webconsole but then as the session timed out, thats it, i would not be able to login for long time and then after running keystore password process as per BB docs it would let me in again mysteriously and again to the same cycle, as soon as session times out, i'm out for good...
now BB support is scatching their heads as well...
Ok, don't try to bypass the security certificate info. Add it as a trusted root authority to rule it out of the equation and try connecting to the HTTPS port.
Are you using the standard ports for the BlackBerry Monitoring Service? Ie. 5088 for HTTP and 5089 for HTTPS? Can you try configuring them to use alternate port addresses and see if that works around the problem?
Configure the web server attributes of the BlackBerry Monitoring Service
1. On the Configuration tab, click the Web server tab.
2. Complete the following fields:
Bind Address: Type the IP address to which you want the web server to bind. If you leave the field empty, the web server binds to all available addresses.
Bind Port: Type the port number to which you want the web server to bind when using Hypertext Transfer Protocol (HTTP). By default, the web server uses port 5088.
Secure Bind Port: Type the port number to which you want the web server to bind when using Hypertext Transfer Protocol over Secure Sockets Layer (HTTPS). By default, the web server uses port 5089.
Protocol: Select whether the web server should use HTTP or HTTPS. By default, the web server uses HTTP.
3. Click Update.
4. Click Restart.
Are you using the standard ports for the BlackBerry Monitoring Service? Ie. 5088 for HTTP and 5089 for HTTPS? Can you try configuring them to use alternate port addresses and see if that works around the problem?
Configure the web server attributes of the BlackBerry Monitoring Service
1. On the Configuration tab, click the Web server tab.
2. Complete the following fields:
Bind Address: Type the IP address to which you want the web server to bind. If you leave the field empty, the web server binds to all available addresses.
Bind Port: Type the port number to which you want the web server to bind when using Hypertext Transfer Protocol (HTTP). By default, the web server uses port 5088.
Secure Bind Port: Type the port number to which you want the web server to bind when using Hypertext Transfer Protocol over Secure Sockets Layer (HTTPS). By default, the web server uses port 5089.
Protocol: Select whether the web server should use HTTP or HTTPS. By default, the web server uses HTTP.
3. Click Update.
4. Click Restart.
ASKER
Ok i will try to not bypass certificate although it is normal and my BAS is working fine that way but I udnerstand it's for troubleshooting purpose.
About the instructions for using alternate port addresses please tell me where to configure that ?
About the instructions for using alternate port addresses please tell me where to configure that ?
Apologies, that was for v.4. You've already stated that you are using v.5.
OK, next. Find the Monitoring Service logs. They are usually in C:\Program Files\Research in Motion\BlackBerry Enterprise Server\Logs
Do you see something that looks like this:
[info] Procrun (2.0.3.0) started
[info] Running Service...
[info] Starting service...
[174 javajni.c] The specified module could not be found.
[986 prunsrv.c] Failed creating java \jre\bin\client\jvm.dll
[1260 prunsrv.c] ServiceStart returned 1
[info] Run service finished.
[info] Procrun finished.
OK, next. Find the Monitoring Service logs. They are usually in C:\Program Files\Research in Motion\BlackBerry Enterprise Server\Logs
Do you see something that looks like this:
[info] Procrun (2.0.3.0) started
[info] Running Service...
[info] Starting service...
[174 javajni.c] The specified module could not be found.
[986 prunsrv.c] Failed creating java \jre\bin\client\jvm.dll
[1260 prunsrv.c] ServiceStart returned 1
[info] Run service finished.
[info] Procrun finished.
ASKER CERTIFIED SOLUTION
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Excellent. Glad you've got it sorted.
ASKER
solved by our BB support though I really appreciate the help given by EE members.
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB23477
And
http://www.blackberry.com/btsc/dynamickc.do?externalId=KB25402&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB25402