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Why does body disappear when I forward MSG file in Outlook?

Posted on 2011-03-10
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Last Modified: 2012-08-14
Running Exchange 2010 and mixture of Outlook 2007/2010 clients.  If you forward a message from a user's inbox, everything's fine.  If you drag a message out of the inbox to the desktop, creating an MSG file, then open and try to forward that message, the body disappears.

This is an issue because it replicates what's going on behind the scenes when a user tries to forward a message that's been saved to the Worldox document management system.

The only situation in which I've been able to resolve the issue is on the old Terminal Server, which runs Outlook 2003.  If you change the MSG encoding to UTF-8 THEN try and forward, the body is retained.
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Question by:bonzozonkers
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8 Comments
 

Author Comment

by:bonzozonkers
ID: 35109639
Have recreated at another Exchange 2010 site.
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Expert Comment

by:EFTA
ID: 35784186
We are having the same problem with our document management system (Hummingbird) so we are looking forward to any solution here.
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Expert Comment

by:bdooper
ID: 35830192
We have the same problem (client using hummingbird aswell)
Outlook 2010 does not seem to have this problem. (tried it as a test)

submitted this problem to microsoft if we find a fix i will put it up here asap.
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Accepted Solution

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bdooper earned 375 total points
ID: 35859251
Microsoft has looked into this problem i have been informed that there will be a hotfix for this problem.
I will update as soon this is avalible.
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Expert Comment

by:heliott
ID: 36413043
after I have upgraded to Exchange 2010 I have experienced the same problems,  are there any solution from Microsoft yet ?
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Author Closing Comment

by:bonzozonkers
ID: 36437435
I guess we'll wait for the hotfix.
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Expert Comment

by:EFTA
ID: 36445696
Indeed, but by that time they probably release already a new version of Exchange.
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Expert Comment

by:AxisFirst
ID: 37462031
Is there a Q or KB article at Microsoft to track when this is/will be resolved?
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