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Create PDF in WORD causes WORD to crash

Posted on 2011-03-10
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Last Modified: 2012-05-11
Windows XP Pro SP3
Adobe Acrobat Pro 9.3.4
Micorsoft Office 2007

Created a Word document.  When I tried to convert it to PDF, through Word , the PDF Maker started and the progress bar showed about 1/4 done, and then a prompt window opened "Microsoft Office Word has encountred a problem and needs to close." Word closes and another prompt window displays " Word experienced a serious problem with the 'acrobat pdfmaker office com addin' add-in. If you have seen this message multiple times, you should disable this add-in and check to see if an update is available. Do you want to disable the add-in?

I have answerd yes and checked for update - none are available.

Then I tried to convert the file to PDF, through Acrobat, and the same thing happened. Prompt window displayed " An unepxoected arror occurred. PDFMaker was unable to produce the Adobe PDF."

I tried converting the Word document to PDF io another comptuer and the same things happened.

I then tried printing the doucment to the Adobe PDF printer and that worked.

I am able to create a PDF file of other Word documents, both in Word and Adobe Acrobat. Why would Adobe not be able to convert a specific document?
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Question by:Lindahq
8 Comments
 
LVL 17

Expert Comment

by:pjam
ID: 35096845
I would start by doing a repair on Acrobat and Office.
Acrobat repair is on the Help tab and Office repair is in control panel\Add Remove\
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Author Comment

by:Lindahq
ID: 35096989
Opps I forgot to add that I had done both of those repairs on both comptuers. On the Microsoft Office diagnostic found nothing wrong.
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Expert Comment

by:ivarson408
ID: 35097062
Looks like that may be a corrupt file. Is it just that file or all Word files? If it is all files what happens when you do this in Excel? If it is all files you may need to reinstall Adobe Acrobat.

The other thing you can try as a work around is to download the Office PDF plugin. http://www.microsoft.com/downloads/en/details.aspx?FamilyID=f1fc413c-6d89-4f15-991b-63b07ba5f2e5&displaylang=en

Microsoft and Adobe have a deal now that starting with Office 2007 you are now able to save directly to .pdf from any office program without owning any Adobe licenses. I know you already own it but since this is an integrated plug-in you may use this as a workaround.
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Expert Comment

by:GrahamSkan
ID: 35098109
You can sometimes fix corrupt document files in Word by copying the open document (Ctrl+A, Ctrl+C) and pasting it to a new blank document.
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Author Comment

by:Lindahq
ID: 35098643
On one of the computers I have PDF X-Change installed.  I can covert the file using that program.  

Copy and paste into a new document did not resolve the issue.

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LVL 4

Expert Comment

by:Tekyguy
ID: 35099144
Which version of Acrobat is it?
I recommend Update Acrobat to the latest version.  In acrobat standard select check for update.  This should install the latest acrobat version and the latest Office plugin.  If the update fails, reboot the computer and try again.
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Accepted Solution

by:
Lindahq earned 0 total points
ID: 35232954
Thanks for all of the ideas, but none worked. Printing to the Adobe PDF printer resolved the issue.
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Author Closing Comment

by:Lindahq
ID: 35304257
Found the answer on the Adobe website
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