Create PDF in WORD causes WORD to crash
Posted on 2011-03-10
Windows XP Pro SP3
Adobe Acrobat Pro 9.3.4
Micorsoft Office 2007
Created a Word document. When I tried to convert it to PDF, through Word , the PDF Maker started and the progress bar showed about 1/4 done, and then a prompt window opened "Microsoft Office Word has encountred a problem and needs to close." Word closes and another prompt window displays " Word experienced a serious problem with the 'acrobat pdfmaker office com addin' add-in. If you have seen this message multiple times, you should disable this add-in and check to see if an update is available. Do you want to disable the add-in?
I have answerd yes and checked for update - none are available.
Then I tried to convert the file to PDF, through Acrobat, and the same thing happened. Prompt window displayed " An unepxoected arror occurred. PDFMaker was unable to produce the Adobe PDF."
I tried converting the Word document to PDF io another comptuer and the same things happened.
I then tried printing the doucment to the Adobe PDF printer and that worked.
I am able to create a PDF file of other Word documents, both in Word and Adobe Acrobat. Why would Adobe not be able to convert a specific document?