Solved

ie8 crashes immediately with faulting module urlmon.dll

Posted on 2011-03-10
4
1,689 Views
Last Modified: 2013-12-06
This PC had a really bad rootkit a while back.  I've done a repair install of windows, uninstalled internet explorer and reinstalled. I've checked HijackThis logs, and I've tried starting Internet Explorer without addons.  Nothing has worked.  As soon as I click on the IE icon I  get the urlmon.dll error.  Any suggestions?
0
Comment
Question by:seanrhudy
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
4 Comments
 
LVL 45

Expert Comment

by:Jackie Man
ID: 35097395
1. Goto Control Panel -> Internet Options

2. Click the Security Tab, Restricted Sites icon, and then the Sites button

3. Confirm that the list of Restricted Websites is blank. If not, remove all Restricted Websites

Source: http://www.techsupportforum.com/forums/f56/ie8-crashing-with-faulting-module-urlmon-dll-fix-377797.html
0
 

Author Comment

by:seanrhudy
ID: 35098511
There are no restricted websites.
0
 
LVL 22

Accepted Solution

by:
optoma earned 250 total points
ID: 35099315
What malware/virus scanners were used and how long ago with that issue?

There maybe something else still present so i can suggest some scanners to run to start off. Save their logs to post if anything detected:

1>Create restore point first.

2>TdssKiller and Hitmanpro.
http://support.kaspersky.com/viruses/solutions?qid=208280684
http://www.surfright.nl/en/hitmanpro


3>Afterwards,if still having issue, download IE8 standalone installer, boot to safe mode with command prompt and re/install IE8
http://www.microsoft.com/windows/internet-explorer/worldwide-sites.aspx
0
 
LVL 1

Expert Comment

by:lvanalstyne
ID: 35109953
Can you get to the IE Internet Options applet through the control panel? Maybe the rootkit changed the homepage - see if you can change it through the applet.

0

Featured Post

Increase your protection from Zero Day threats!

Running two Antivirus' is never a good idea.
Taking advantage of Multiple Security layers on the other hand can often save your hide.
See which top notch security software brands have been proven to happily coexist together.
Reduce your chances of becoming a statistic.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you start your Windows 10 PC and got an "Operating system not found" error or just saw  "Auto repair for startup" or a blinking cursor with black screen. A loop for Auto repair will start but fix nothing.  You will be panic as there are no back…
No single Antivirus application (despite claims by manufacturers) will catch or protect you from all Virus / Malware or Spyware threats. That doesn't stop you from further protecting yourself however - and this article is to show you how.
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question