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BSOD Help

Posted on 2011-03-10
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Last Modified: 2012-08-13
I have an HP 8440p which keeps blue screening.  Can some one give me a hand with these minidump files?  I am new to working with them, and don't quite know what I'm looking for.  I can post more minidumps if need be.
thanks.
Mini030711-01.dmp
Mini030711-02.dmp
Mini030711-03.dmp
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Question by:CPUAffinity
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Expert Comment

by:edbedb
ID: 35097888
The two I looked at refer to rsafal.sys that belongs to Altiris Recovery Solution. Try re-installing that software.
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Author Comment

by:CPUAffinity
ID: 35099348
Reinstalling.
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Author Comment

by:CPUAffinity
ID: 35127653
Still Blue Screening...
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LVL 23

Expert Comment

by:edbedb
ID: 35127678
Can you try removing it temporarily to test?

Please post mini dump if you still get BSOD.
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Author Comment

by:CPUAffinity
ID: 35127865
All of these should have occured after the removal of Altiris.
Mini031011-01.dmp
Mini031011-02.dmp
Mini031011-03.dmp
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LVL 23

Expert Comment

by:edbedb
ID: 35127964
Get Autoruns here. http://technet.microsoft.com/en-us/sysinternals/bb963902

Open it and select the Drivewrs tab. Locate the rsafal.sys entry and disable it then restart the computer to test.

Again, please post mini dumps if you still get BSOD
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Author Comment

by:CPUAffinity
ID: 35128060
rsafal.sys not present.  That file name also yielded no results when searched. asdf
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Expert Comment

by:edbedb
ID: 35128077
You might see it if you maximize the window and widen the Image Path column to see the file names.
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Author Comment

by:CPUAffinity
ID: 35159542
That file is no longer present.
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Author Comment

by:CPUAffinity
ID: 35159596
Update - I have an identical system with the same problem - Both started immediately after installing Windows Updates.  I'm goin to see if I can isolate the update causing the problem.
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Expert Comment

by:edbedb
ID: 35159614
I would try removing the drivers for the display adapter and then restart the computer.
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Author Comment

by:CPUAffinity
ID: 35159760
Should I reinstall them after the reboot, or wait to see what happens?
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LVL 23

Expert Comment

by:edbedb
ID: 35159905
They might automatically re-install or we might have to locate the drivers for it. Let's see what happens.
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Accepted Solution

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CPUAffinity earned 0 total points
ID: 35189177
Removing the Windows Updates from this month seems to have solved the problem.
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Author Closing Comment

by:CPUAffinity
ID: 35225314
Removing the Windows updates from March solved the issue.
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