CPUAffinity
asked on
BSOD Help
I have an HP 8440p which keeps blue screening. Can some one give me a hand with these minidump files? I am new to working with them, and don't quite know what I'm looking for. I can post more minidumps if need be.
thanks.
Mini030711-01.dmp
Mini030711-02.dmp
Mini030711-03.dmp
thanks.
Mini030711-01.dmp
Mini030711-02.dmp
Mini030711-03.dmp
The two I looked at refer to rsafal.sys that belongs to Altiris Recovery Solution. Try re-installing that software.
ASKER
Reinstalling.
ASKER
Still Blue Screening...
Can you try removing it temporarily to test?
Please post mini dump if you still get BSOD.
Please post mini dump if you still get BSOD.
ASKER
All of these should have occured after the removal of Altiris.
Mini031011-01.dmp
Mini031011-02.dmp
Mini031011-03.dmp
Mini031011-01.dmp
Mini031011-02.dmp
Mini031011-03.dmp
Get Autoruns here. http://technet.microsoft.com/en-us/sysinternals/bb963902
Open it and select the Drivewrs tab. Locate the rsafal.sys entry and disable it then restart the computer to test.
Again, please post mini dumps if you still get BSOD
Open it and select the Drivewrs tab. Locate the rsafal.sys entry and disable it then restart the computer to test.
Again, please post mini dumps if you still get BSOD
You might see it if you maximize the window and widen the Image Path column to see the file names.
ASKER
That file is no longer present.
ASKER
Update - I have an identical system with the same problem - Both started immediately after installing Windows Updates. I'm goin to see if I can isolate the update causing the problem.
I would try removing the drivers for the display adapter and then restart the computer.
ASKER
Should I reinstall them after the reboot, or wait to see what happens?
They might automatically re-install or we might have to locate the drivers for it. Let's see what happens.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Removing the Windows updates from March solved the issue.