Blackberry Administration Service issue

I cannot add a new AD user to an Blackberry User account. I removed the old one and when I click Add Active Directory Authentication I get this description below:

If you delete the authentication type for a user account on the User Information tab and then try to add Microsoft Active Directory authentication to the user account, the BlackBerry Administration Service unexpectedly logs out and displays an error. (DT 640074)

I got this from Blackberry under known issues.  How do I resolve it?  

Thanks
mattmcgloneAsked:
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SysExpertConnect With a Mentor Commented:
I would create a new user in AD 9 add a middle initial, and delete the previous one in AD, and then try. Or try with a new test user.  it looks more like and AD issue.
Make sure the AD users are set up correctly ( compare with existing users. )

I hope this helps !
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Jamie GillespieSenior IT ConsultantCommented:
Check under "pending removal" as the old account probably hasn't been completely removed from BES?
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mattmcgloneAuthor Commented:
Where do you find "pending removal"?  I'm in the BlackBerry Administration Service.  I cannot find this feature/heading.
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Jamie GillespieSenior IT ConsultantCommented:
It depends which version your using?

I know if you search for current users theres and advanced filter where you can select pending users to be deleted. Well on these lines anyway, I would need to look at it. Let me know if you can't find it and I'll hunt it down.
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mattmcgloneAuthor Commented:
I only have five users.  I am using BES Express 5.0.2.29 I believe.
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Iain MacMillanIT ManagerCommented:
alternatively, the pending Q is normally cleared with a server restart.  log back in with your besadmin account and see if you can re-add the user from AD.  At a push you could shut down all BES services and restart them, but its usually easier to restart, especially if you may have other server patches awaiting a restart.

alternatively you can try an advanced user search and immediate removal as Jamie mentioned above, though i have had some former staff members get 'stuck' on removal and the restart helped.
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mattmcgloneAuthor Commented:
Restarting the server did not work.  
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mattmcgloneAuthor Commented:
Jamie

After I followed the instructions you provided. After doing a Search it brought back no results.  It still brings up an error when trying to Add Active Directory Authentication. Any other ideas?

Thanks

Matt
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Jamie GillespieSenior IT ConsultantCommented:
Did you select the tick box to filter user pending for deletion?
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mattmcgloneAuthor Commented:
Yes.  Nothing was listed. I don't know what to do.
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mattmcgloneAuthor Commented:
Jamie - this is from a previous post:  "mattmcglone:Jamie

After I followed the instructions you provided. After doing a Search it brought back no results.  It still brings up an error when trying to Add Active Directory Authentication. Any other ideas?

Thanks

Matt "
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mattmcgloneAuthor Commented:
It took too long for anyone to assist with this issue.  Furthermore the answers provided did not work.  I ended up fixing it myself by recreating the account in BES.
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