Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Purchasing Crystal Reports - Support

Posted on 2011-03-10
4
Medium Priority
?
262 Views
Last Modified: 2012-05-11
Hello,

My question is more a matter of opinion, rather than solution.
Has anyone purchased the full version of SAP Crystal Reports 2008/2010?  (not the trial version)

I ask, because I'm considering purchasing, but I would like to know how effective their support is.
Please detail your experiences
0
Comment
Question by:--TripWire--
  • 2
4 Comments
 
LVL 26

Accepted Solution

by:
Kurt Reinhardt earned 200 total points
ID: 35098297
Personally, I don't care for it.  I've rarely used it, but my last experience with it was pretty dismal.  You do get access the notes knowledge base, which is good, but the actual phone support isn't all that great.  Then again, I'm a technical person who has used Crystal for over 10 years, so when I call support it's generally to tell them something is broke and needs to be hotfixed (sometimes before they know about it...).

I think support is fine for the knowledge base, upgrades, patches and hotfixes.  If you're looking for training or actual human help to resolve issues or get tips, I would generally recommend buying a support agreement through a third party that specializes in Crystal, take advantage of websites like Experts-Exchange or some other method.

~Kurt
0
 

Author Comment

by:--TripWire--
ID: 35098629
Thanks for your input Kurt.  I appreciate your honesty.  

If you're looking for training or actual human help to resolve issues or get tips, I would generally recommend buying a support agreement through a third party that specializes in Crystal

Can you recommend any?
0
 
LVL 101

Expert Comment

by:mlmcc
ID: 35099267
Here is another site that offers excellent information and he does provide traning

http://www.kenhamady.com/bookmarks.html

mlmcc
0
 

Author Comment

by:--TripWire--
ID: 35099622
Thanks for your help.  I think I just might hold off on buying for now, at least until I'm more comfortable with it.
0

Featured Post

[Webinar] Cloud Security

In this webinar you will learn:

-Why existing firewall and DMZ architectures are not suited for securing cloud applications
-How to make your enterprise “Cloud Ready”, and fix your aging DMZ architecture
-How to transform your enterprise and become a Cloud Enabler

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Article by: Shawn
IT teams define success as solving problems quickly. To enable ITSM modernization we have to think of adopting the tools and methods that will enable resolution of ITSM issues more quickly.
How much do you know about the future of data centers? If you're like 50% of organizations, then it's probably not enough. Read on to get up to speed on this emerging field.
In this video, Percona Solution Engineer Dimitri Vanoverbeke discusses why you want to use at least three nodes in a database cluster. To discuss how Percona Consulting can help with your design and architecture needs for your database and infras…
In this video, Percona Director of Solution Engineering Jon Tobin discusses the function and features of Percona Server for MongoDB. How Percona can help Percona can help you determine if Percona Server for MongoDB is the right solution for …
Suggested Courses

916 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question