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Citrix XenApp: Non-admin users cannot launch Acrobat Pro via PDF icon -- file association missing?

I installed Acrobat 9 Pro on my terminal server (Win2003) following these instructions, and published it with XenApp 5:

http://www.adobe.com/content/dam/Adobe/en/devnet/acrobat/pdfs/citrix_9.pdf

Within a Citrix session, administrative users can "see" PDFs with the correct icon, and Acrobat Pro will launch when an administrative user double-clicks a PDF file. This is the expected behavior.

However, non-admin users see a generic icon for PDF files. When they double-click, Windows brings up the "Open With" dialog. Even if the user navigates to the Acrobat executable, it does not populate in the "Open With" dialog as it normally would; the user cannot launch Acrobat by double-clicking PDF files. It's as if the file association is missing for non-admin users.

As a workaround, users can launch Acrobat and then open PDFs from within Acrobat, but this is becoming frustrating.

Any ideas how I might get Acrobat to behave as expected for non-admin users?

Thanks,
Steve
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sf09er
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sf09er
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1 Solution
 
Carl WebsterCommented:
Did you follow that document exactly?  i.e. using Add/Remove Programs from Control Panel.
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sf09erAuthor Commented:
Yes, I installed through Add/Remove Programs, rather than by launching Acrobat's Setup.exe.

I also had put the server in Install mode (change user /install) before installing, and I installed from a console session (as opposed to RDP, etc.).

Steve
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Carl WebsterCommented:
Wow, OK, then it _should_ be working.  Make sure your users have read & execute rights to the Acrobat or Adobe folder tree.
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sf09erAuthor Commented:
They do indeed.

My very first inclination was that this is a permissions/security issue, because of the apparent difference between admin and non-admin users.

Now here's something odd: I just took a non-admin user whose user account has been around for years, elevated him temporarily to admin, and logged in as him. The PDF icons were still generic and Acrobat still would not launch in the desired way, despite the elevation.

I also temporarily *removed* admin rights from my own login account, logged into Citrix, and it behaved properly, despite the demotion.

Finally, I logged in with a non-admin account I just created the other day for a new user. Lo and behold, his icons are correct and Acrobat launches properly, despite his never having been an admin.

So it appears this is may not be an admin/non-admin thing after all. It seems now that some (perhaps "older") non-admin user accounts have the problem, but newer ones do not.

I inherited this server from someone who was very permissions-happy, a bit paranoid, and liked to make things more complicated than necessary. I have spent hours and hours cleaning up his messes. Perhaps he had set some attribute in user accounts that he created that I am unaware of.

Does this make any sense?
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Carl WebsterCommented:
Yep.  Time for Process Monitor and Process Explorer to figure out what is failing pemrissions wise and fix it.
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sf09erAuthor Commented:
A colleague has just informed me that, many years ago when Acrobat Pro was a new product, they had requested a trial version from Adobe, and that Adobe had "done something" to make Acrobat expire after a certain period of time. It appears that all the users who were here at that time are the ones who are unable to launch Acrobat Pro properly or see the app-specific icons.

I have NO idea where to go with this... But there must be something I can do, short of re-creating everyone's user accounts...
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arunexpCommented:
if you have another server in the farm you could try installing on it.. Also if you think it is account specific problem then I would suggest to create a test account and launch the aipp and see. You could also check with adobe if the application is terminal service compatible, i would assume it would be ...
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sf09erAuthor Commented:
I couldn't figure out what the "something" that Adobe supposedly did years ago was, so I'm resorting to re-creating the affected user accounts.
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sf09erAuthor Commented:
The "solution" is the workaround I was trying to avoid.
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