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Saving Visio 2010 file to Network Share won't work

Posted on 2011-03-10
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Last Modified: 2016-05-30
I've seen this question: Error 126 when doing save as with Visio, but the solution is not applicable in our case. We have tried disabling antivirus (we use Sophos, not eTrust), and that did not resolve it. There is nothing in event logs. The permissions are fine on the file (and match another Visio file that is almost identical in content - and we can save this one).

The behavior: When saving an updated Visio 2010 file onto a network share, we get a notice the file cannot be saved (Error 126). If I copy the file locally and save it, I can then replace the existing file on the network share with my updated version, no problem.

Can anyone help? All google results come back to the antivirus as the problem, but in our case it just isn't the issue.
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Question by:PVSupport
7 Comments
 
LVL 23

Expert Comment

by:Brian B
ID: 35098432
Found one bit of advice on this problem:

Open the cmd prompt and change directory into windows\system32 then run the following command:
regsvr32 /u BE_ShellExt.dll

Just to be sure it isn't the AV, instead of disabling it, try excluding VSD files from virus cans.

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LVL 10

Expert Comment

by:Bawer
ID: 35098469
have you disabled the AV on client machine or on the network server where you are saving the file?, if on the server, then do one thing, add the visio extension .VSD to AV allowed list and check back.
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Author Comment

by:PVSupport
ID: 35098487
I have tried excluding *.vsd files, specifically trusting them, and disabling antivirus.

TBone2k - What does that command do?
0
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Author Comment

by:PVSupport
ID: 35098519
Another note: When opening Visio to modify this file (and other Visio files) I see a lot of these in the event logs:

The Software Protection service has completed licensing status check.

Related? No errors show on any of them. For example:

The Software Protection service has completed licensing status check.
Application Id=59a52881-a989-479d-af46-f275c6370663
Licensing Status=
1: fdf3ecb9-b56f-43b2-a9b8-1b48b6bae1a7, 1, 1 [(0 [0x00000000, 1, 0], [(?)(?)( 1 0x00000000 30 0 msft:rm/algorithm/hwid/4.0 0x00000000 0)(?)(?)(?)])(1 )(2 )]

The Software Protection service has completed licensing status check.
Application Id=59a52881-a989-479d-af46-f275c6370663
Licensing Status=
1: 191301d3-a579-428c-b0c7-d7988500f9e3, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
2: 36756cb8-8e69-4d11-9522-68899507cd6a, 1, 1 [(0 [0x00000000, 1, 0], [(?)(?)( 1 0x00000000 30 0 msft:rm/algorithm/hwid/4.0 0x00000000 0)(?)(?)(?)])(1 )(2 )]
3: 5980cf2b-e460-48af-921e-0c2a79025d23, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
4: 6f327760-8c5c-417c-9b61-836a98287e0c, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
5: 92236105-bb67-494f-94c7-7f7a607929bd, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
6: 9ed833ff-4f92-4f36-b370-8683a4f13275, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
7: cab3a4c4-f31a-4c12-afa9-a0eecc86bd95, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
8: e558389c-83c3-4b29-adfe-5e4d7f46c358, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
9: fdf3ecb9-b56f-43b2-a9b8-1b48b6bae1a7, 1, 1 [(0 [0x00000000, 1, 0], [(?)(?)( 1 0x00000000 30 0 msft:rm/algorithm/hwid/4.0 0x00000000 0)(?)(?)(?)])(1 )(2 )]

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Accepted Solution

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PVSupport earned 0 total points
ID: 35099061
Got this resolved. The file is on a NetApp, and my usual search for open files wasn't finding it, but something had locked it. Perhaps a user's system crashed while editing it?

We broke the lock on the file, and we can edit and save it now. All good. Thanks for your help!
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LVL 23

Expert Comment

by:Brian B
ID: 35180536
Thanks for letting us know the solution. This may help others in the future. Don't forget to close the question and assign points as you see fit.
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by:EE_AutoDeleter
ID: 41624727
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