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Onenote 2010 cannot connect to the windows live server

Posted on 2011-03-10
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Last Modified: 2016-05-20
When I try to share a notebook to my skydrive account I put in my windows live id and receive the following error. "We can't sign you in because the network isn't available. Make sure your computer is connected to the Internet and try again." Connection to the internet is active. I can connect to my skydrive with Excel as well as Word or thru a browser. I've removed Onenote and reinstalled with same results. OS is windows 7 current updates. Behind ISA2004 firewall on a SBS-2003 server.
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Question by:shiggins56
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7 Comments
 
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Expert Comment

by:dailypcguy
ID: 35101241
Are you certain you didn't typo your windows live ID or password when you entered it in Office?? It really shouldn't be this hard... but hey you can get there any other way, so just check over the details
I found these instructions and I'm sure you already followed them to the letter, but just in case:
In OneNote
1.Click the File tab, and then click Share.
2.Click the notebook you want to save.
3.Click Web.
 Note    If the notebook is not in the OneNote 2010 file format, OneNote prompts you to upgrade it. Click Upgrade, and then in the Notebook Properties dialog box click Convert to 2010. Click OK at the prompt that warns you that users of a previous version of OneNote will not be able to share the notebook. Anyone with a previous version of OneNote will be able to share the notebook using OneNote Web App in SkyDrive.

4.Click Sign In, enter your Windows Live ID and password, and click OK.
If you use Hotmail, Messenger, or Xbox Live, you already have a Windows Live ID. If you don't have one, click Sign up for Windows Live SkyDrive to create a new Windows Live ID.

5.Select a folder in SkyDrive, and then click Share Notebook.
6.OneNote gives you an opportunity to send a link to the notebook. If you want, click E-mail a link, and compose an e-mail message. One link in the message opens the notebook in the OneNote desktop application, and the other link opens the notebook in OneNote Web App.
The notebook is now saved in SkyDrive. In SkyDrive you can invite other people to view and edit the notebook by clicking Share on the File tab.

I saw mentioned on other sites not to change the default workbook names, but that has no bearing on signing in...
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Author Comment

by:shiggins56
ID: 35101876
It all has to do with the sign on. When I try to log in to my account I received the error. I do have a hotmail account. I use this sign in for my windows live ID. When I go into word or excel and save to the web I sign into my account and my skydrive folders show up. Its only Onenote that dosen't allow my login access. I can also gain access thru IE buy surfing to my windows live account.
I also have Onenote on my laptop at home and can access from my laptop but all of my notes are on my office computer.
TIA
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Expert Comment

by:dailypcguy
ID: 35102162
How odd. The windows live sign-in troubleshooting page points to AV or firewall as the last option to try, but why would Onenote be treated any dufferently that word or excel???

http://windowslivehelp.com/solution.aspx?solutionid=293962dd-b4a0-4ee7-a661-8254ae9c8d78

It can't be maintenance or you wouldn't be able to surf there and sign-in.

Honestly I'm stumped. I know this could be a hassle but can you sign in with a windows live ID? It's a workaround, not a solution. Is there a way of deleting your  ID on just that machine and trying to set up access to skydrive again?
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Author Comment

by:shiggins56
ID: 35110112
I've disabled my firewall and virus scanning to test and received the same results. When word saves to my skydrive there is a Sign In box. When I click on it my skydrive files load without having to enter my sign in information. Onenote brings up the sign in box asking for my sign in information. It sounds like each program stores the credentials in some location. Can you tell me where that is. I've looked in credential manager and its not there. I've reset IE with the same results.
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LVL 4

Expert Comment

by:dailypcguy
ID: 35111863
I looked in my own
Control Panel\User Accounts and Family Safety\Credential Manager
and it contained both my and my wife's live/hotmail credentials so they *should* be kept there. I checked on technet as well and it pointed me there too
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Author Comment

by:shiggins56
ID: 35140483
I'm back online. I removed onenote, removed live essentials, ran a registry cleaner which pulled tons of left over live and onenote entries. Reinstalled onenote and all is working well. Do not know what caused the inital problem. Thanks for the help.
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dailypcguy earned 500 total points
ID: 35168192
Great! Glad you got it sorted!
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