Office 2010 custom image not appearing in custom Ribbon

Hello,

My custom image does not appear in my Ribbon.  The button appears but without the image.  I've attached a screen shot of the "Custom UI Editor" with my xlam file open.  The image is called BlackFolder.  I tried other images but they did not work either.
<customUI xmlns="http://schemas.microsoft.com/office/2009/07/customui">
	<ribbon startFromScratch="false">
		<tabs>

      <tab id="CustomTab" insertAfterMso="View" label="VR">
        <group id="SIMON" label="SIMON">
          <button id="Button" label="Consolidate" image="BlackFolder" size="large" onAction="ThisWorkbook.DataFix" />
        </group>
      </tab>		
		</tabs>
	</ribbon>
</customUI>

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ribbon-image-problem.bmp
LVL 3
eshurakAsked:
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SiddharthRoutConnect With a Mentor Commented:
Check this file. I created the xlsm file for you.

If it is working then save it as an Add-In :)

Sid
Williams-Consolidation.xlsm
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SiddharthRoutCommented:
If I am not wrong, there is no image called "BlackFolder". Could you please show me how does it look like? Or choose the right one from this file. You will see all the icons in the File menu ~~> ImageMso 0 and ImageMso 1 (Right at the bottom)

Alternatively, you can download the same file from here

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=2d3a18a2-2e75-4e43-8579-d543c19d0eed

Sid
Office2010IconsGallery.docx
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eshurakAuthor Commented:
Hi Sid,

I'm using image not imageMso so it's for a custom image not a MS build-in one.  See here they use a custom image in their ribbon.: http://msdn.microsoft.com/en-us/library/cc508991%28v=office.11%29.aspx

Thanks
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SiddharthRoutCommented:
Ok. Can you upload that image here. Let me create the XML code for you.

Sid
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SiddharthRoutCommented:
Also I hope you have read this on that link

Note:
In the following procedures, you import an image of your choice into the Custom UI Editor. As a rule of thumb, images should be either 16 X 16 for small controls, or 32 X 32 for large controls, both with 96dpi. These images can be one of the following formats: PNG, BMP, ICO, WMF, JPG, and GIF.

Sid
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eshurakAuthor Commented:
Yes, I'm png file is 32X32 and 96 dpi.
blankFolder.png
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SiddharthRoutCommented:
Ok Test this for me. Some files are getting uploaded onto my FTP server so I cannot restart my laptop in win 7 to check this in Office 2010. Also Use the image that I am uploading. Insert that image using Custom UI.

<customUI xmlns="http://schemas.microsoft.com/office/2009/07/customui">
	<ribbon>
		<tabs>
			<tab id="MyCustomTab" label="VR" insertAfterMso="TabView">
				<group idMso="GroupClipboard" />
				<group idMso="GroupFont" />
				<group id="customGroup1" label="SIMON">
				<button id="customButton1" label="Consolidate" size="large" onAction="DataFix" image="BlankFolder" />
				
				</group>
				<group idMso="GroupEnterDataAlignment" />
				<group idMso="GroupEnterDataNumber" />
				<group idMso="GroupQuickFormatting" />
			</tab>
		</tabs>
	</ribbon>
</customUI>

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Sid

BlankFolder.jpg
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SiddharthRoutCommented:
BTW, I have tested it in 2007 and it works. :) See snapshot. I will be able to test the above code after an hour once the uploading of files is complete.

UI For 2007

<customUI xmlns="http://schemas.microsoft.com/office/2006/01/customui">
<ribbon>
<tabs>    
<tab id="MyCustomTab" label="VR" insertAfterMso="TabView">			
  	  
<group id="customGroup1" label="SIMON">
<button id="B1A" label="Consolidate" size="large" onAction="DataFix" image="BlankFolder" />
</group>
   
</tab>
</tabs>
</ribbon>
</customUI>

Open in new window


Sid
Untitled.jpg
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eshurakAuthor Commented:
I used your code and jpg file but still the image does not show up.
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eshurakAuthor Commented:
Just saw your second message.  I guess it's an 2010 issue.
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SiddharthRoutCommented:
Ok. Can you test this file for me? If it is not working, then I will only be able to test it after as hour like I mentioned above..

Sid
Sample.xlsx
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eshurakAuthor Commented:
Yes, that works.  So it's not in my xml.  I'm attaching my xlam file.
Williams-Consolidation.xlam
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SiddharthRoutCommented:
Don't give me this. Give me the original xlsm file so that I can amend it.

Sid
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eshurakAuthor Commented:
That's all I've got at this point.  I'm hoping to see where I went wrong so I don't repeat my mistake.
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SiddharthRoutCommented:
Ok Try this

Sid
Williams-Consolidation.xlam
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eshurakAuthor Commented:
That does not work either.  Maybe it's something in the .rels file or customUI.xml.
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SiddharthRoutCommented:
Is it not your original File? If I can get the source (xlsm) then I can get it working for you.

Sid
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SiddharthRoutCommented:
Wait.

I have an alternative :)

Sid
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eshurakAuthor Commented:
Okay,  I was able to move my code to your sample and rename it.  I also made my xlam work by copying the customu14.rels file from your to mine.
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eshurakAuthor Commented:
I'm going to close this one down unless you want to keep working on it. ;)
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eshurakAuthor Commented:
Thanks Sid!!!
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SiddharthRoutCommented:
Glad to be of help :)

Sid
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eshurakAuthor Commented:
We still don't know what caused the problem but I least we got it working.
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