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Exchange 2007 - Single user not receiving emails

Posted on 2011-03-10
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Last Modified: 2012-05-11
Exchange 2007, SBS 2008...

10 users on the server, only one is having the problem.

the problem user can send emails through exchange, but is unable to receive any.
I can look at the logs and see emails for this user being 'sent', 'received' and 'delivered' but these emails do not appear in his outlook client, or in OWA.

No changes to the server have been made and all other users are not having any problems.
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Question by:bendake
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Expert Comment

by:Glen Knight
ID: 35099843
first thing to check is that the items are not being delivered to junk mail or deleted items, check the junk mail settings and make sure they are not set to delete the mail.

Second if that doesnt work, check for rules, if you can't see any then close outlook completely (end the task under process in task manager just to make sure)

Then run: OUTLOOK /CLEANRULES

then try again.
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Author Comment

by:bendake
ID: 35099956
There are no emails in any folder (Deleted/Junk/Etc) dated today...cleaned the rules, and restarted. Same issue.
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Expert Comment

by:Glen Knight
ID: 35099969
so if you send a message from this mail account and then reply to that message does it arrive in the inbox?
Do you have a filter applied?

Can you post a screenshot of Outlook?
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Author Comment

by:bendake
ID: 35100004
I can send from the account to any address (i.e. my gmail account) I receive the email, and if I reply, all seems well. I do not get a failure report, I can see the email in the exchange logs and being received and stored, but it does not show in OWA or Outlook.

What would you like a screenshot of specifically? the logs?

Im not sure what would be seen by a screenshot of outlook itself other than emails from yesterday...but I will provide what you want, let me know.
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Expert Comment

by:Glen Knight
ID: 35100024
If you could just post a screenshot of outlook, I just want to see the view.
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Author Comment

by:bendake
ID: 35100087
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Expert Comment

by:Glen Knight
ID: 35100106
OK, so there is no filter attached.

If Exchange is saying the message is being delivered to the mailbox then it is, it must be a configuration that is deleting it.

Can you check the properties of the mailbox, under mail flow settings is it set to deliver to someone else?
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Author Comment

by:bendake
ID: 35100144
it is not set to deliver to anyones elses mailbox, all settings are default
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Glen Knight earned 500 total points
ID: 35100153
have you checked?

Did you run the CLEANRULES switch?

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Author Comment

by:bendake
ID: 35100168
yes I actually checked on the server under the mailbox properties and then on the flow tab and looked at each of the 3 items listed.

I ran the cleanrules switch (outlook /cleanrules), but I will be more than happy to run it again.
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by:Glen Knight
ID: 35100179
If it's getting to the mailbox that it's either delivery rules on the mailflow, a rule on the mailbox.

Another long shot is it could be a transport rule but I would be suprised and it wouldn't say it's been delivered if this was the case.
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Author Comment

by:bendake
ID: 35100181
I ran it again and restarted outlook and emails are now coming in...I wonder why it didnt take the first time!?!?
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by:Glen Knight
ID: 35100187
not sure, but at least it's working now ;)
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Author Comment

by:bendake
ID: 35100206
definately, ill see if I can get the emails back that were not displayed...if not ill post another question...thx for your help!
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Expert Comment

by:Glen Knight
ID: 35100219
they will be hiding in a folder somewhere, check the tree for folders showing a number count after them, they will be in there somewhere.
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