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Acronis Snap Deploy 3 BSOD 0x0000007E

I have Acronis Snap Deploy 3

I have deployed an image I created on a DC510SSF to a HP 500B MT. both machines have dissimilar hardware.

The problem is I am gettin the Blue Screen of Death 0x0000007E (0XC0000005, 0XBA2BF936, 0XBA4C320C, 0XBA4C2F08). I have started in safe mode and installed all the drivers that are missing. But still getting the same error.

Thanks,
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mihouser
Asked:
mihouser
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1 Solution
 
edbedbCommented:
Sounds like the DC510SSF has an Intel CPU and the HP 500B MT doesn't.

If that's the case then you have to disable the intelppm.sys driver.
Start in safe mode and open regedit then browse to
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Intelppm.
In the right pane, right-click the Start entry, and then click Modify.
In the Value data box, change the 1 to 4, and then click OK.
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mihouserAuthor Commented:
They are both Intel CPU's

I have just tried the disable intelppm

 I am now thinking it might be something with the SATA drive but I am not sure
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edbedbCommented:
I don't think it wouldn't be a problem with SATA if it starts in safe mode.

It would more likely be a driver without a device than the other way around.

Check the Device Manager for drivers for devices from the old system and remove them. Especially for the display adapter and networking.
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mihouserAuthor Commented:
How would I check what is new and what is old?
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edbedbCommented:
In the Device Manager, use the View menu and select Show hidden devices.

When you expand let's say the Display Adapter, if there is more than one then the old ones should be grayed.
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mihouserAuthor Commented:
I didn't see anything that was grayed out
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mihouserAuthor Commented:
On the display adapter. There was only one listed
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mihouserAuthor Commented:
The Hp 500B Thinks it is a HP 510SSF
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edbedbCommented:
Can you post a minidump from one of the crashes? They should be in C:\WINDOWS\Minidump.
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mihouserAuthor Commented:
I will do this tomorrow

Thanks for the help
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mihouserAuthor Commented:
I was not able to fin that file. When I did a search for.dmp files on the machine all I see is a user.dmp file
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edbedbCommented:
Are they enabled? Open the System icon in the Control Panel. Select the Advanced tab. Then the Startup and Recovery Select button. In the drop down under Write debugging info select the Small memory dump.

Also make a note of the location the minidump will be written.
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mihouserAuthor Commented:
Yes it is enabled.

I also checked here

http://support.microsoft.com/kb/315263

Still no go
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edbedbCommented:
Have you checked the system logs for error entries at the time of the BSOD?

Click Start then Run and enter this command Eventvwr.msc
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mihouserAuthor Commented:
I will do that now

Whn it is done should I upload these files?
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edbedbCommented:
If you find anything, just click on the Copy to Clipboard button and paste it in your reply.
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mihouserAuthor Commented:
Log Name:      J:\today.evt
Source:        Service Control Manager
Date:          3/11/2011 3:50:25 AM
Event ID:      7026
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ACCOUNTING510SS
Description:
The following boot-start or system-start driver(s) failed to load:
AFD
ClntMgmt
eeCtrl
Fips
IPSec
MRxSmb
NetBIOS
NetBT
RasAcd
Rdbss
SPBBCDrv
SRTSP
SRTSPX
SYMTDI
Tcpip
WPS
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Service Control Manager" />
    <EventID Qualifiers="49152">7026</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-03-11T09:50:25.000000000Z" />
    <EventRecordID>17221</EventRecordID>
    <Channel>J:\today.evt</Channel>
    <Computer>ACCOUNTING510SS</Computer>
    <Security />
  </System>
  <EventData>
    <Data>
AFD
ClntMgmt
eeCtrl
Fips
IPSec
MRxSmb
NetBIOS
NetBT
RasAcd
Rdbss
SPBBCDrv
SRTSP
SRTSPX
SYMTDI
Tcpip
WPS</Data>
  </EventData>
</Event>

DETAIL TAB
Log Name:      J:\today.evt
Source:        Service Control Manager
Date:          3/11/2011 3:50:25 AM
Event ID:      7026
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ACCOUNTING510SS
Description:
The following boot-start or system-start driver(s) failed to load:
AFD
ClntMgmt
eeCtrl
Fips
IPSec
MRxSmb
NetBIOS
NetBT
RasAcd
Rdbss
SPBBCDrv
SRTSP
SRTSPX
SYMTDI
Tcpip
WPS
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Service Control Manager" />
    <EventID Qualifiers="49152">7026</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-03-11T09:50:25.000000000Z" />
    <EventRecordID>17221</EventRecordID>
    <Channel>J:\today.evt</Channel>
    <Computer>ACCOUNTING510SS</Computer>
    <Security />
  </System>
  <EventData>
    <Data>
AFD
ClntMgmt
eeCtrl
Fips
IPSec
MRxSmb
NetBIOS
NetBT
RasAcd
Rdbss
SPBBCDrv
SRTSP
SRTSPX
SYMTDI
Tcpip
WPS</Data>
  </EventData>
</Event>
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edbedbCommented:
I was talking about the system logs in the event viewer.

The image you are using is messed up somehow. I am not familiar with Acronis Snap Deploy 3. When I image a system I just clone the drive with Acronis True Image so I'm afraid I can't even tell you where you went wrong.

I just got a call and have to run out for a couple of hours and I will check back then.
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mihouserAuthor Commented:
Ok. Thanks. I ran accross this in the sys log

Error      3/11/2011 3:45:41 AM      DCOM      10005      None
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Craig BeckCommented:
You need to use Universal Restore to achieve this.

http://www.acronis.com/enterprise/products/snapdeploy/features.html
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mihouserAuthor Commented:
I have Universal Restore
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edbedbCommented:
That error is not the problem.

Was this computer working before you imaged the drive?
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mihouserAuthor Commented:
Yes
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edbedbCommented:
It's apparent that something has gone wrong somewhere. The whole point of using that Acronis software is to avoid these problems.

You should either give it another try or maybe use this to solve the problem.
http://www.acronis.com/support/?ow=1

If it were me, I would clone the drive or just move it.


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