HP Laserjet 4015 / 4015tn says paper jam in tray 3, but there is no jam and will not print until power cycled.

I have a HP Laserjet 4015tn printer that will print one page from tray 3, but immediately after says printer jam in tray 3 and will not work (when printing to ANY tray) until power cycled.  There appears to be no jammed paper.  After power cycling you can go on to print from tray 2 and the manual feed tray 1 with no problem. I have updated all drivers and the device's firmware to the latest versions.
Who is Participating?

[Webinar] Streamline your web hosting managementRegister Today

asiduConnect With a Mentor Commented:
One basic thing you could do is get a vacuum and brush.
Use a pointed jet for the vacuum cleaner.

Off the power of the printer. Vacuum off any dust along.
Clean the path where the paper travel. If you can use a cloth to
The sensors are placed along the path where the paper travel.

It could be the sesnor is blocked by dust or torn paper.

Above procedure will only help if there is any carbon on the sensors.
However if the sensor is faulty it will not help.
Some thing for you to try out.
Most likely a paper sensor is sticking. I would check each of the sensors to find the culpit and replace.
c_mayAuthor Commented:
I have no experience with hardware issues on printers.  Do you have any details or links on how to check the sensors and where they are?
[Webinar] Improve your customer journey

A positive customer journey is important in attracting and retaining business. To improve this experience, you can use Google Maps APIs to increase checkout conversions, boost user engagement, and optimize order fulfillment. Learn how in this webinar presented by Dito.

KPAYNE123Connect With a Mentor Commented:
You can try this link http://www.printerworks.com/Catalogs/HP-LaserJet-P4015/F25_LJP4015.html, but if you have no experience in taking printers apart, you may be best to hire someone or contact HP direct.
c_mayAuthor Commented:
If the sensor is faulty, is this sensor part of tray 3, or the main part of the printer?  I guess I'm asking if getting a new tray 3 would possibly solve the problem?
asiduConnect With a Mentor Commented:
Sensors usually are on the printer.

You could interchange your existing trays to see if the problem clears.
Also as suggested earlier by KPYANE123 contact HP for their advise.
This question has been classified as abandoned and is being closed as part of the Cleanup Program. See my comment at the end of the question for more details.
All Courses

From novice to tech pro — start learning today.