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Get a message that says "The archives required to make an SSL connection are not available. Please contact your MetaFrame administrator" when launching Citrix applications

Posted on 2011-03-10
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Last Modified: 2012-05-11
I get a message that says "The archives required to make an SSL connection are not available. Please contact your MetaFrame administrator" whenever I try to launch a Citrix application (see the screenshots).

What do I need to do to fix this issue so that I will be able to run Citrix applications?

The operating system is Mac OS X v. 10.6.6

I have tried to follow the instructions located at the http://support.citrix.com/article/CTX451210#prodrelated website, but it looks like these instructions only apply to Mac Internet Explorer, not to Mac Safari.

Please let me know if any further information is needed.
Citrix-error.png
Citrix-full-screen.png
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Question by:Knowledgeable
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Carl Webster earned 500 total points
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They also work for Safari.  Worked on my MBPro.

In Web Interface Management, click on the site, then Client Deployment, select Client for Java, Settings and make sure SSL/TLS is checked.
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by:Knowledgeable
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I'll try that as soon as I can and will post the results.
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by:Knowledgeable
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I have been told that these are the steps to follow:

Go into Web Interface mgmt

Click on the site
Click on Client Deployment
Select Client for Java
click, IIRC, settings
make sure SSL/TLS is select if you are using SSL.

OK out of everything
___________________________________________

My question is: in Citrix 4.5, how do I go into Web Interface mgmt?
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by:Carl Webster
Carl Webster earned 500 total points
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Answered in your other question.
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by:Knowledgeable
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Resolved the issue by installing Mozilla Firefox and uninstalling Safari.

Now the only Internet browser on the Mac laptop is Mozilla.

Mozilla is able to launch these Citrix applications without any problems.
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