Get a message that says "The archives required to make an SSL connection are not available. Please contact your MetaFrame administrator" when launching Citrix applications

Posted on 2011-03-10
Last Modified: 2012-05-11
I get a message that says "The archives required to make an SSL connection are not available. Please contact your MetaFrame administrator" whenever I try to launch a Citrix application (see the screenshots).

What do I need to do to fix this issue so that I will be able to run Citrix applications?

The operating system is Mac OS X v. 10.6.6

I have tried to follow the instructions located at the website, but it looks like these instructions only apply to Mac Internet Explorer, not to Mac Safari.

Please let me know if any further information is needed.
Question by:Knowledgeable
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
LVL 37

Accepted Solution

Carl Webster earned 500 total points
ID: 35102201
They also work for Safari.  Worked on my MBPro.

In Web Interface Management, click on the site, then Client Deployment, select Client for Java, Settings and make sure SSL/TLS is checked.

Author Comment

ID: 35104944
I'll try that as soon as I can and will post the results.

Author Comment

ID: 35161623
I have been told that these are the steps to follow:

Go into Web Interface mgmt

Click on the site
Click on Client Deployment
Select Client for Java
click, IIRC, settings
make sure SSL/TLS is select if you are using SSL.

OK out of everything

My question is: in Citrix 4.5, how do I go into Web Interface mgmt?
LVL 37

Assisted Solution

by:Carl Webster
Carl Webster earned 500 total points
ID: 35161730
Answered in your other question.

Author Closing Comment

ID: 35170177
Resolved the issue by installing Mozilla Firefox and uninstalling Safari.

Now the only Internet browser on the Mac laptop is Mozilla.

Mozilla is able to launch these Citrix applications without any problems.

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

#Citrix #XenApp #Citrix Scout #Citrix Insight Services #Microsoft VMMAP #Microsoft ADEXPLORE #Microsoft RAMMAP #Microsoft TCPVIEW #Microsoft AUTORUNS #Microsoft PROCESS EXPLORER #Microsoft PROCESS MONITOR
A professional opinion on which Apple product to buy, and a tidbit about the WWDC.
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …
This demo shows you how to set up the containerized NetScaler CPX with NetScaler Management and Analytics System in a non-routable Mesos/Marathon environment for use with Micro-Services applications.

624 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question