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Get a message that says "The archives required to make an SSL connection are not available. Please contact your MetaFrame administrator" when launching Citrix applications

Posted on 2011-03-10
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Last Modified: 2012-05-11
I get a message that says "The archives required to make an SSL connection are not available. Please contact your MetaFrame administrator" whenever I try to launch a Citrix application (see the screenshots).

What do I need to do to fix this issue so that I will be able to run Citrix applications?

The operating system is Mac OS X v. 10.6.6

I have tried to follow the instructions located at the http://support.citrix.com/article/CTX451210#prodrelated website, but it looks like these instructions only apply to Mac Internet Explorer, not to Mac Safari.

Please let me know if any further information is needed.
Citrix-error.png
Citrix-full-screen.png
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Question by:Knowledgeable
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LVL 37

Accepted Solution

by:
Carl Webster earned 2000 total points
ID: 35102201
They also work for Safari.  Worked on my MBPro.

In Web Interface Management, click on the site, then Client Deployment, select Client for Java, Settings and make sure SSL/TLS is checked.
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Author Comment

by:Knowledgeable
ID: 35104944
I'll try that as soon as I can and will post the results.
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Author Comment

by:Knowledgeable
ID: 35161623
I have been told that these are the steps to follow:

Go into Web Interface mgmt

Click on the site
Click on Client Deployment
Select Client for Java
click, IIRC, settings
make sure SSL/TLS is select if you are using SSL.

OK out of everything
___________________________________________

My question is: in Citrix 4.5, how do I go into Web Interface mgmt?
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LVL 37

Assisted Solution

by:Carl Webster
Carl Webster earned 2000 total points
ID: 35161730
Answered in your other question.
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Author Closing Comment

by:Knowledgeable
ID: 35170177
Resolved the issue by installing Mozilla Firefox and uninstalling Safari.

Now the only Internet browser on the Mac laptop is Mozilla.

Mozilla is able to launch these Citrix applications without any problems.
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