Solved

outlook 2010 won't open signatures

Posted on 2011-03-10
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Last Modified: 2012-08-13
I'm running Windows 7 64-bit.  Had installed Outlook 2010 64-bit but had some compatibility issues so I had to uninstall and re-install 32-bit.

 Now I cannot edit my signatures at all.  My existing signatures are there and they do work, but I need to make some changes and whenever I click on the "signatures" button, it does nothing. It won't open the signature editing window.

 thanks
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Question by:paulterack2
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17 Comments
 
LVL 13

Expert Comment

by:AustinComputerLabs
ID: 35102364
Have you trid to edit by navigating to:
File
Options
Mail
Signatures
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Author Comment

by:paulterack2
ID: 35104375
Yes- get's the same result. Click the button just does nothing.
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Author Comment

by:paulterack2
ID: 35104416
Apparently a number of other people are having a similar problem:

 http://social.technet.microsoft.com/Forums/en-US/office2010/thread/b89c4e58-6506-46e6-8093-bc0aefa80289/

 However, follow this work around suggested, doesn't work well for me.
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LVL 74

Expert Comment

by:Glen Knight
ID: 35188201
When you goto File > Options > Mail > Signatures can you post a screenshot of the box that opens?
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Expert Comment

by:CCBelux
ID: 35188427
I'm experiencing the same problem.
For work, I was testing Office 2010 on a W7 32b machine.
I've launched the Office 2010 setup and went for the upgrade while keeping the existing version of Office 2007.
All applicatiosn worked fine, even outlook (I could send email and so on...), but when going to File > Options > Mail, nothing happens when clicking on several buttons like signatures, stationnery & fonts etc....

I've already tried without success

- repairing Office
- complete uninstall/reinstall (+ registry cleaner with CCleaner in between)
- running Outlook in safe mode
- creating a new mail profile
- creating a new windows profile

problem remains
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LVL 26

Expert Comment

by:e_aravind
ID: 35189255
@ the location
c:\users\<windows profile name>\appdata\roaming\microsoft\signatures

Do you see some files\details in the same name as you gave for the signature name?

Can you please try removing\deleting\modifying the same?
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Expert Comment

by:CCBelux
ID: 35189378
hi,
yes indeed, all my signatures (i have 4 different ones) are saved in that location.
i've already tried moving them into another folder (so the appdata/signatures folder is empty) but it made no difference (and I did close/restart Outlook in between)
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LVL 26

Expert Comment

by:e_aravind
ID: 35189554
In my testing...even if i delete the folder Signature...in a while (atleast after accessing the signature button @ Options)...the Signature folder is getting created without any issues.

>> want to delete the folder and files...then any issues?

>> Do you have any issues with the Text\RTF\HTML signature?

>> Do you have the same word\Office as the Outlook? or different?
Want to check on the machines with the same word\office versions?

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Author Comment

by:paulterack2
ID: 35195268
Hi Dimazter, here's a screen shot you were asking for Screen shot of Mail Options as requested
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Author Comment

by:paulterack2
ID: 35195288
@e_aravind:

 I cannot edit any of the signatures
 If I delete or move the signature's folder, a new one gets created that is empty. However, I still cannot click any "signature" buttons to open and edit them.
 
 I have the same Word/Office versions running Office 2010 32-bit.
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Accepted Solution

by:
paulterack2 earned 0 total points
ID: 35196064
After weeks of digging around I have FINALLY found the solution to this problem! Many people will be happy to have it as well.  Found it on a MSFT forum:

 http://social.technet.microsoft.com/Forums/en-US/outlook/thread/ea1451d3-5e94-4bf9-a76d-83452160fe24/


 Specifically, here are the steps (note BOTH registry keys need to be fixed):

1. Go to  Start > Search an type in regedit and hit enter
2. Browse out to HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{0006F03A-0000-0000-C000-000000000046}\LocalServer32
3. Right click on the Default key and make sure the value reads "C:\PROGRA~2\MICROS~1\Office14\OUTLOOK.EXE" without the quotes
4. Close the registry, reboot and try the signatures tab again

 Here's the two keys I had to modify:

 
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{0006F03A-0000-0000-C000-000000000046}\LocalServer32
and
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{0006F03A-0000-0000-C000-000000000046}\LocalServer32
Change both (Default) and LocalServer32 values in each to C:\Program Files (x86)\Microsoft Office\Office14\Outlook.exe

Mine were somehow corrupt with these values:
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{0006F03A-0000-0000-C000-000000000046}\LocalServer32
(Default) was C:\PROGRA~2\MICROS~2\Office14\OUTLOOK.EXE
LocalServer32 was ykG^V5!!!!!!!!!MKKSkOUTLOOKFiles>U3iokj@Ji?5v2bfyv=F,
and
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{0006F03A-0000-0000-C000-000000000046}\LocalServer32
(Default) was (value not set)
LocalServer32 was w_1^V8!!!!!!!!!MKKSkOUTLOOKFiles>tW{~$4Q]c@zPX6FxaTO5

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Expert Comment

by:CCBelux
ID: 35196939
I did already found this post, but it didn't work for me.
I suppose this is a fix specifically for 64-bit (I'm on 32)
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Expert Comment

by:CCBelux
ID: 35196950
forgot to add:

I suppose this is a fix specifically for 64-bit (I'm on 32) because I do not have that "Wow64..." key.
But I do have A LOT of LocalServer32 in other locations pointing to a location similar to something like "w_1^V8!!!!!!!!!MKKSkOUTLOOKFiles>tW{~$4Q]c@zPX6FxaTO5"
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LVL 26

Expert Comment

by:e_aravind
ID: 35196996
yes, i would agree with CCBelux

In my lab too...i have wow64 reg. key
Default is pointing to Outlook.exe
LocalServer32  ...is still having some cryptic details..but in my machine signature works fine without any issues.
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Author Closing Comment

by:paulterack2
ID: 35225523
Nobody provided a solution. I kept scouring the internet and finally found the solution myself..
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