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Gmail IMAP account issue

Posted on 2011-03-10
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Last Modified: 2013-11-17
This one is a weird one: have a customer using the same gmail account for quite a while.
Used it mainly with Mac mail and on his Blackberry.
All of a sudden, he cannot access his Gmail on either BB nor Mac mail. He is able to access the actual account using Gmail.com.
I changed the password, same result.
The error is basically telling the user that the password is wrong...reset password 3 times to same results.
I've tried my own gmail account, no problems in either Mac mail or BB... I triple-checked the setting on his gmail account... still puzzled...
Thank you.
Hernan.
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Question by:HMBNETPC
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by:Plantwiz
ID: 35103414
Did you delete and recreate the accounts 0n the MAC and BBerry?

If not, delete completely and reset=up, perhaps there is a setting that isn't obvious that is causing a conflict?
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by:HMBNETPC
ID: 35103741
Hi Plantwiz;

I did on the Mac, I didn't on the BB.
Do you think not deleting the acct on the BB would prevent MAc mail from receiving e-mails?
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by:Plantwiz
ID: 35105777
hmmm...

Depends on why the account is (for lack of better phasing in my fog ATM) in conflict.

Because you were successful in adding your own account, I suspect there may be a problem with the users account.

Were you able to add yours to BOTH the MAC and the BBerry?  If you did and they worked, sure scrub them off both and re-add let's see if that cleans up the problem.  Power cycle both units before adding the information back in.
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by:HMBNETPC
ID: 35109153
Hi Plantwiz: thanks for your prompt input. I found the issue: I went into the KEYCHAIN in the MAC, cleaned up all the entries for imap.gmail.com, re-created the account, and that worked in the MAC.
Now I have to try the Blackberry... weird one, but it made sense.
BTW, user is running the lastest Mac OS.
Thanks again,
hernan.
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by:Plantwiz
ID: 35110328
You are welcome!

Strange for a MAC to 'mess-up' but it does happen occassionally.

Let me know how the BlackBerry works out!
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Author Comment

by:HMBNETPC
ID: 35242888
Hello;

I was finally able to work on the customer's BB: all is good. It started working right after I fixed the MAC keychain issue... wierd...
Thanks again.
Hernan.
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by:Plantwiz
ID: 35245376
You are welcome :)

Glad you are up and running.
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Plantwiz earned 500 total points
ID: 35263012
I would appreciate some credit or at least an assist on this question.
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by:Plantwiz
ID: 35270702
Thank you!
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