Solved

Dell OpenManage Server Admin stopped working

Posted on 2011-03-10
10
1,620 Views
Last Modified: 2012-05-11
Hi All!

Got a DELL PE2800 running Server 2003 & Exchange that has been chugging along fine, with little or no problem for years.  Now all of a sudden, the Open Manage Server Admin has stopped working.  Not sure exactly WHEN - I used it last about 3 weeks ago, and it was good then, but not now.

When I try to start it, IE tells me it "Can't find the Server" and the "Page could not be displayed".  I get the same result if I try to get to https://<server IP>:1311 from the LAN.

The Secure port Server service will start OK, then seems to stop by itself for no apparent reason....but I can't connect even when it IS running.

However, if I TELNET to port 1311, something responds (I get the flashing cursor).

Any thoughts on how to troubleshoot this?

thanks!

0
Comment
Question by:markhaase
10 Comments
 
LVL 6

Accepted Solution

by:
Flipp earned 168 total points
ID: 35104334
I would first of all make sure I am running the latest version of OpenManage - every time I speak to Dell Pro Support on OpenManage they will always check version first.

See how you go with this first.
0
 
LVL 32

Assisted Solution

by:PowerEdgeTech
PowerEdgeTech earned 332 total points
ID: 35104634
Have you installed anything lately that may have interfered with it?  It is fairly self-contained, but occasionally things will get in the way.  Also, you may try uninstalling and reinstalling the latest version.  After installation, and after downloading and extracting the new files, go to C:\Openmanage\support\OMClean\OMClean.exe.  This will remove all remnants of an OMSA install, reboot, then you can try the install again.
0
 

Author Comment

by:markhaase
ID: 35108430
Guys:  Good thoughts on the latest version thng.  I don't think it's been updated since it was installed back in like '06 <grin>.  Don't think anything new has been installed -  it's just been "doing it's thing".

I'll have to wait till the weekend for an opportunity to reboot....I'll let you know how it goes.  Thanks!

0
DevOps Toolchain Recommendations

Read this Gartner Research Note and discover how your IT organization can automate and optimize DevOps processes using a toolchain architecture.

 
LVL 32

Expert Comment

by:PowerEdgeTech
ID: 35110208
Good luck.
0
 

Author Comment

by:markhaase
ID: 35233187
Sorry for the absence on this....while trying to uninstall the current version it asks for the original install disk.....of course nobody knows where it is or even what version it is so we've been trying to track that issue down.

Any suggestions?
0
 
LVL 32

Assisted Solution

by:PowerEdgeTech
PowerEdgeTech earned 332 total points
ID: 35233241
Download and extract the files for the latest version, then run C:\Openmanage\support\OMClean\OMClean.exe.  This will remove existing OpenManage installations.
0
 
LVL 69

Expert Comment

by:Qlemo
ID: 35489744
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
0
 

Author Comment

by:markhaase
ID: 35501665
Thanks all for the help.  Finally got this resolved with all of your assistance.  Apologies for the delay, and much thanks for the help.
0
 
LVL 32

Expert Comment

by:PowerEdgeTech
ID: 35501666
Good to hear :)
Take care!
0

Featured Post

Connect further...control easier

With the ATEN CE624, you can now enjoy a high-quality visual experience powered by HDBaseT technology and the convenience of a single Cat6 cable to transmit uncompressed video with zero latency and multi-streaming for dual-view applications where remote access is required.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Both MMF (multi-mode fiber) and SMF (single-mode fiber) are types of optical fiber that can aid in communication applications. These thin strands of silica or glass will allow communication to occur between devices. The transmission of light between…
Scenario: Your operations manager has discovered an anomaly in your security system. The business will start to suffer within 15 minutes if it is a major IT incident. What should she do? We have 6 recommendations for managing major incidents (https:…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…

839 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question