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Outlook 2007 and CRM pop-up error

Posted on 2011-03-11
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Last Modified: 2012-05-11
Hi all,

I'm getting the following error:
" A microsoft dynamics crm window was unable to open, and may have been blocked by a pop-up blocker. please add this microsoft dynamics crm server to the list of sites your pop-up blocker allows to open new windows:"

I have disabled the blocker in IE, added the site as well as IP to the trusted zone, made sure IE is the default browser, do not have any 3rd party blockers, and still no resolution.

Your help is appreciated.
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Question by:Nielmar
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LVL 7

Expert Comment

by:lucifer82
ID: 35108926
Try adding the  CRM site to the intranet (assuming that it's your internal CRM website)
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Author Comment

by:Nielmar
ID: 35109030
I tried your suggestion but I'm afraid it didn't work.
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LVL 7

Expert Comment

by:lucifer82
ID: 35109394
Ok you may want to try disabling protected mode

http://support.microsoft.com/kb/970632

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LVL 7

Expert Comment

by:lucifer82
ID: 35109414
sorry I meant enable protected mode by installing IE8

however I have found case that it worked if you disabled it also

http://groups.google.com/group/microsoft.public.crm/browse_thread/thread/a41460eb45f504a2/8d3a148d57d1c716?lnk=raot&pli=1
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Accepted Solution

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Nielmar earned 0 total points
ID: 35197112
Here's the (odd) resolution to my problem:

Despite IE being the default browser I set Firefox as default.  This fixed the issue but to test I changed back to IE and it continued to work.

I hope this helps others.
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Author Closing Comment

by:Nielmar
ID: 35230001
It was the only thing that solved the issue.
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