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yahoo messenger text message not visible at both end

Posted on 2011-03-11
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Last Modified: 2013-11-22
Hi Experts
I can install Yahoo Messenger but when I send the message, but text message not visible to
myself and also at other end(with whom I  would like to chat). Offcourse its Indication of Virus or
Trojan sitting in my system. Its annoyed me. Pls guide.

thanks!
MSGK161091
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Question by:MSGK161091
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13 Comments
 
LVL 4

Expert Comment

by:bitla
ID: 35108130
For time being I suggest you to use Yahoo mail to chat because yahoo mail has chat and text plugin enabled on the left hand side of the window.

look at the image below
 yahoo mail -- chat plugin
Uninstall -- restart computer and re-install to check the issue persists
0
 
LVL 1

Author Comment

by:MSGK161091
ID: 35108168
Thanks Bitla
At the moment I am using exactly what you suggested.  I have tried to uninstall and re-install few times in past but unfortunately didn't work.
Anyway thanks for responding.
0
 
LVL 4

Expert Comment

by:bitla
ID: 35108262
If you have the windows xp CD, copy the explorer.exe file from the CD and replace it in system32 folder and check whether the issue perists.
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LVL 1

Author Comment

by:MSGK161091
ID: 35115497
HI Bitla
I do not see explorer.exe file in  C:\WINDOWS\system32.  Is there any other location I can find?
Is there any risk of replacing becuase its my job laptop

thanks!

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LVL 4

Expert Comment

by:bitla
ID: 35115511
C:\WINDOWS\explorer.exe
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LVL 4

Accepted Solution

by:
bitla earned 125 total points
ID: 35115540
If that does not work try this

Open Registry editor,--- Run--> regedit.exe--> click file--> click export--> and save the file (for backup)

Now Navigate to the following key: HKEY_CURRENT_USER \ Software \ Microsoft\ Windows \ CurrentVersion \ Internet Settings \ Zones

There should only be 5 items there, numbered 0 to 4. If you see a different one, especially before zero special character which looks similar to 0 try deleting it.


Even if that does not solve , try the below link


http://in.answers.yahoo.com/question/index?qid=20100218113815AAUutAN
0
 
LVL 1

Author Comment

by:MSGK161091
ID: 35121284
Hi Bitla

The link you gave above, all the steps shown in is already I have that set to
And regarding Registry I m bit scared to do that as it's my company laptop.
thanks
0
 
LVL 4

Expert Comment

by:bitla
ID: 35121295
Its not that scary to do a registry editing and also you gonna backup the entire registry so incase anything goes wrong you will have the option to restore it.

Have you checked whether the registry entry with special character before zero is there or not, in the location

HKEY_CURRENT_USER \ Software \ Microsoft\ Windows \ CurrentVersion \ Internet Settings \ Zones

If there can delete it. before that take the entire backup of registry.
0
 
LVL 1

Author Comment

by:MSGK161091
ID: 35121381
Under Zones, there is L 0 1 2  3 4  
and on left side , I got  

(Default)               REG_SZ
SecuritySafe        REG_DWORD                0x00000001 (1)
SelfHealCount       REG_DWORD               0x00000001  (1)

thanks
0
 
LVL 4

Expert Comment

by:bitla
ID: 35122723
Always take the back up of the entire registry before editing.

Unusual for me using the letter L instead of numbers, there is a 50-50 chance that this registry entry has made by virus or your company's System Administrator.

Go ahead and delete the L zone and check the issue persist (do not restart your laptop)

I Think issue will be solved.

If the issue is not resolved import your registry backup file by opening registry editor -- click file and click import--select the file--click Ok.
0
 
LVL 1

Author Comment

by:MSGK161091
ID: 35256262
sorry guys,
my PC got some other problem so I couldnt try your solutions. I will do once my pc back
0
 
LVL 1

Author Comment

by:MSGK161091
ID: 35423247
Guys
My PC got power supply unit failure , so its not turning ON. So I  am closing off this question at this point only. I thank every body for replying and try to help me. Thanks
0
 
LVL 1

Author Comment

by:MSGK161091
ID: 35504537
Hey  Bitla
My computer is back now, I had Power supply unit failure, which I have replaced after so many weeks anyway I able to delete unnecassary zone from registry as you have suggested and now it is working OK. Thanks for your help.
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