I have a user who appears offline in Sametime to others although appears online when I look at their notes client.
They are running Lotus Notes 8.5.1.
I had an original issue with this user where I was using a strong encryption than what the server allowed. As such, I deleted the users from People/Groups on Administrator and re-registered him. Then all I did was point his mail file to his old one. He receives mail and can actually send me and others a sametime message, but doesn't appear available on anyone's list. When I attempt to send a message to him it says he is not online and I'm prompted to send him an email instead.
I looked into the Sametime server Users and Groups and he appears just as he does on the mail server.
Anyone know how to remedy this?