Solved

Wyse Device Manager WDM 4.8 auto disciver not finding devices

Posted on 2011-03-11
6
3,104 Views
Last Modified: 2012-05-11
Hi,

i have just installed the new WDM 4.8 on a server, all devices are set on DHCP, and told the wdm server ip, wdm server has subnet/ ip range setup to discover, firewall turned off,  but it cant find any devices.... i have managed to add a device manaully and all is fine. i can ping from devices to server and vice versa...

any
0
Comment
Question by:Adan-Handuleh
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
6 Comments
 
LVL 4

Expert Comment

by:CHutchins
ID: 35110161
I was in your boat about 3 months ago.
All I can say is WYSE suppor is about worthless but open a case with them anyways.
Their solution for my problem was reinstall and start over.

I can tell yo one thing that might be a cause.  The firmware version on the devices may not be supported by your version of WDM and may need upgrading prior to discovery.  I added manually as well and it only caused more problems.  You also need to add pointers in DNS for the WDM server.  RTM carefully as there are a lot of good tips in it through the installation I overlooked my first try.
0
 

Author Comment

by:Adan-Handuleh
ID: 35126876
i have the latest version of wdm 4.8, and the latest firmware for my xenith zero..1.5... do you have a link for installing step by step...

thanks
0
 

Author Comment

by:Adan-Handuleh
ID: 35136247
the issue is with the device naming convention... it cannot have '-' or '_'
changing that has resolved the issue.

There has been a hotfix released to solve the issue with naming convention, i have installed it and im now back to WDM not picking up the devices.  ahhhhh... any ideas how to roll it back,
0
Use Case: Protecting a Hybrid Cloud Infrastructure

Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.

 

Accepted Solution

by:
Adan-Handuleh earned 0 total points
ID: 35181387
all sorted, i need to have the installation files on the c:\ root folder, and have already install iis
0
 

Author Comment

by:Adan-Handuleh
ID: 35181398
t
0
 

Author Closing Comment

by:Adan-Handuleh
ID: 35221150
thanks
0

Featured Post

Salesforce Made Easy to Use

On-screen guidance at the moment of need enables you & your employees to focus on the core, you can now boost your adoption rates swiftly and simply with one easy tool.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Deploying a Microsoft Access application in a Citrix environment is not difficult but takes a few steps. However, Citrix system people are often of little help, as they typically know next to nothing about Access. The script provided here will take …
Technology opened people to different means of presenting information, but PowerPoint remains to be above competition. Know why PPT still works today.
The view will learn how to download and install SIMTOOLS and FORMLIST into Excel, how to use SIMTOOLS to generate a Monte Carlo simulation of 30 sales calls, and how to calculate the conditional probability based on the results of the Monte Carlo …
The viewer will learn how to use the =DISCRINV command to create a discrete random variable, use this command to model a set of probabilities and outcomes in a Monte Carlo simulation, and learn how to find the standard deviation of a set of probabil…

724 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question