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Wyse Device Manager WDM 4.8 auto disciver not finding devices

Posted on 2011-03-11
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Last Modified: 2012-05-11
Hi,

i have just installed the new WDM 4.8 on a server, all devices are set on DHCP, and told the wdm server ip, wdm server has subnet/ ip range setup to discover, firewall turned off,  but it cant find any devices.... i have managed to add a device manaully and all is fine. i can ping from devices to server and vice versa...

any
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Question by:Adan-Handuleh
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Expert Comment

by:CHutchins
ID: 35110161
I was in your boat about 3 months ago.
All I can say is WYSE suppor is about worthless but open a case with them anyways.
Their solution for my problem was reinstall and start over.

I can tell yo one thing that might be a cause.  The firmware version on the devices may not be supported by your version of WDM and may need upgrading prior to discovery.  I added manually as well and it only caused more problems.  You also need to add pointers in DNS for the WDM server.  RTM carefully as there are a lot of good tips in it through the installation I overlooked my first try.
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Author Comment

by:Adan-Handuleh
ID: 35126876
i have the latest version of wdm 4.8, and the latest firmware for my xenith zero..1.5... do you have a link for installing step by step...

thanks
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Author Comment

by:Adan-Handuleh
ID: 35136247
the issue is with the device naming convention... it cannot have '-' or '_'
changing that has resolved the issue.

There has been a hotfix released to solve the issue with naming convention, i have installed it and im now back to WDM not picking up the devices.  ahhhhh... any ideas how to roll it back,
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Accepted Solution

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Adan-Handuleh earned 0 total points
ID: 35181387
all sorted, i need to have the installation files on the c:\ root folder, and have already install iis
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Author Comment

by:Adan-Handuleh
ID: 35181398
t
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Author Closing Comment

by:Adan-Handuleh
ID: 35221150
thanks
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