Solved

SBS2008 RWW fails first time, works the second time

Posted on 2011-03-11
7
876 Views
Last Modified: 2012-05-11
SBS 2008 server working great.  A couple months ago, we had a memory problem on the server so when people tried to access the site online (via RWW), it wouldn't let them in.  We fixed the memory problem, but ever since then, the first time from any browser on any computer that you go to https://remote.servername.org it returns an error:
The URL says:
https://remote.servername.org/remote/RWWErrorPage.html?aspxerrorpath=/Remote/logon.aspx

and on the page itself it says:
Cannot connect to the Remote Web Workplace site.  To continue, contact your Network Administrator.

If the person then simply tries https://remote.servername.org again, it works great!

This is replicable on any computer, whether or not it's ever tried to access the server before.
This really causes a lot of headaches for me because everyone tries it once and gives up.  How can I make it work the first time again?
0
Comment
Question by:mignonnedavis
  • 5
  • 2
7 Comments
 
LVL 4

Expert Comment

by:Scovndrel
ID: 35112798
This sounds like the application pool associated with SBS Web Applications is unloading itself when idle, and it takes a wake-up call to get it going again. What happens if you connect (twice), and then close all browser windows, wait 5 seconds, and then connect again? Does it still do the error, requiring you to reconnect?
0
 

Author Comment

by:mignonnedavis
ID: 35123527
Well if I close all browser windows and wait 5 seconds it connects first time.  In fact, it seems to connect the first time if it's under 10 minutes.  It seems to fail somewhere around 15 to 20 minutes.  
Any timeout somewhere I can play with?
0
 
LVL 4

Expert Comment

by:Scovndrel
ID: 35123580
Open IIS Manager and expand your server, sites, and select SBS Web Applications.
In the Actions pane, click View Applications.
Find "/Remote" in the Virtual Path column and check which Application Pool it is using. Mine is using "SBS Web Workplace AppPool (v.20)".
Click Application Pools in the Connections pane on the left.
Select the Application Pool you found above.
Click Recycling and see what's in there. Mine is set to 1740 minutes, and only the "regular time intervals" box is checked. If you don't make any change, click Cancel.
Click Advanced settings. I've attached a screenshot of what mine looks like. Mine has some idle timeouts, but I don't have the problem you described. Maybe you'll find some other setting that is different.

If you don't find the answer here, I suggest you start running Google searches for things like "Remote Web Workplace application pool unloads minutes" (without the quotes) or similar.
 Advanced Settings
0
Save on storage to protect fatherhood memories

You're the dad who has everything. This Father's Day, make sure your family memories are protected. My Passport Ultra has automatic backup and password protection to keep your cherished photos and videos safe. With up to 3TB, you have plenty of room to hold the adventures ahead.

 
LVL 4

Expert Comment

by:Scovndrel
ID: 35123596
Also, here's what my "Basic settings" for that app pool look like:
 Basic Settings

If your /Remote virtual directory is associated with some other application pool, that might be the trouble.
0
 

Author Comment

by:mignonnedavis
ID: 35123736
My settings are identical.  I googled around for what you said to, I can find nothing that might help me.
0
 
LVL 4

Accepted Solution

by:
Scovndrel earned 500 total points
ID: 35124283
Bummer. Back to the drawing board. Any event logs messages that correspond with when it stops working? How about IIS logs? Obviously something is going to sleep and waking up when a connection occurs, but not waking up fast enough. Maybe there are some clues in the logs.
0
 
LVL 4

Expert Comment

by:Scovndrel
ID: 35300706
Did you find the culprit?
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The SBS 2011 release date (RTM) is supposed to be around Christmas, 2011.  This article is a compilation of my notes -- things I have learned first hand.  The items are in a rather random order, but I think this list covers most of what is new and d…
The problem of the system drive in SBS 2003 getting full continues to be an issue, even though SBS 2008 and SBS 2011 are both in the market place.  There are several solutions to this, including adding additional drive space or using third party uti…
This is used to tweak the memory usage for your computer, it is used for servers more so than workstations but just be careful editing registry settings as it may cause irreversible results. I hold no responsibility for anything you do to the regist…
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, just open a new email message. In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…

910 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

23 Experts available now in Live!

Get 1:1 Help Now