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T1: SpeakEasy vs ACC (division of AT&T)

Posted on 2011-03-11
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Last Modified: 2012-05-11
Hi, we are looking to install a T1 in one of our branch offices. I tried getting quotes from Sprint, Verizon, and AT&T, but they are all too expensive.

I got a reasonable quote from SpeakEasy which was bought out by MegaPath. Also, I got another quote from ACC. I never heard of ACC before, but wanted to hear your input about them.

As mentioned earlier, we wanted to go with the big players, and they guy from ACC is reassuring me that ACC is the same thing as ATT, but I am skeptical.

Please let me know if ACC is legit, and if its truly the same as ATT. And also if I should pick them over SpeakEasy/MegaPath.

Thanks.
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Question by:InfoTechEE
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by:Lee W, MVP
ID: 35111153
I haven't heard of ACC and I haven't used SpeakEasy's T1s - but I HAVE used SpeakEasy's DSL service and phone service and they have been spectacular about response to support issues - when I've had them.  That said, the biggest problem is that there's typically only one company running the lines - VERIZON (at least in my neck of the woods) - so in some cases, it's unimportant who your T1 provider is as you end up stuck with Verizon (the local telco) with regards to the actual cable runs.  If you can understand and differentiate when it's speakeasy support and when it's speakeasy dealing with an uncontrollable third party, then SpeakEasy support has been great.

Of course, T1s are SLOW and expensive.  I would be looking into Cable, FiOS or even DSL first.
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by:InfoTechEE
ID: 35111215
We already have Cable with COX in our Irvine office. It's 15 down, and 2 up.

The reason we are going to T1 is because we installed VoIP and are receivine dropped calls and sometimes bad quality calls. So we are thinking of switching to a dedicated line. I always thought T1 was fasster because it has a bigger pipe?
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Lee W, MVP earned 500 total points
ID: 35111599
A T1 is 1.5 Mbit up and down - It's potentially more reliable... POTENTIALLY... but I have had clients with T1s that went down frequently and they switched to cable and their problems largely went away.  It depends on a variety of factors.  I would do some analysis on your lines... see where the performance issues are.  For me, that same client had an office in NJ that had horrible phone quality and when they worked with the phone company and cable company, they discovered that a router between the ISP and the phone company was causing problems so they managed to change the route the call went on and solved the problem.  You may well have ISP problems... but unless you've fully debugged things and are certain, changing ISPs and connection types without evidence that that is what's needed is a great way to cause additional problems.
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