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Product key activation

Posted on 2011-03-11
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Last Modified: 2012-05-11
I have this laptop (acer apire 5535-5018) that I re-installed the os system (windows vista home premium)  but when I attempted to put in the product key that was on the back of the laptop it would not eccept it.  I tried two more keys from different computers but it would not eccept either.  So I re-booted and used a program to extract the product key from windows registry and that key worked to re-install windows vista.  But when I wanted to activate,  it would not allow me to activate, saying that it was an invalid key.  Normally I get an option to dial a number and I can activate over the phone, but this time it would not give me that number, nor display the long set of numbers.  It only gives me two options: buy an new product key online, or type a different product key.  No key I type in is accepted.  Has the product key activation been corrupted, and if so, how do I correct that problem?
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Question by:beemmer
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Lee W, MVP earned 500 total points
ID: 35111221
It sounds like you used the wrong media to install.  You would have needed to use OEM media to use the OEM key on the computer.  Obtain an OEM media and reinstall.
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Author Closing Comment

by:beemmer
ID: 35114871
Your answer was correct.  I was using an OEM media.  However I use this same disk on all the computers & Laptops that I work on.  I just have to use the phone to activate windows.   The customer agreed to either purchase a recovery disk from Acer or he might decide to upgrade to windows 7.  Don't know why this particular laptop acted differently then all the rest.
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