Solved

Cannot uninstall Acrobat

Posted on 2011-03-11
6
723 Views
Last Modified: 2012-08-14
I've attempted to install Adobe Acrobat 8 on new WIN7 computer. The installation didn't work for whatever reason. So, I want to remove Acrobat. I cannot. The uninstallation process hangs part way through and stays hung forever. When I killed the uninstall, and tried to restart, it said another installation was already in progress. When I rebooted then tried again, it wanted to install the program, uninstalling was not an option. When I tried Windows uninstall I get the message "The action is only valid for products that are currently installed", even though Acrobat is listed in the list of program.

I've done the above several times.

How can I get rid of this thing?!?!?!?
0
Comment
Question by:jmarkfoley
6 Comments
 
LVL 30

Accepted Solution

by:
IanTh earned 400 total points
ID: 35111274
can you roll back to a point before your failed install
0
 
LVL 10

Expert Comment

by:pjasnos
ID: 35111303
Your best bet here is to use System Restore to roll-back the system to time before the installation (this will not touch your documents, only programs and some system settings).

See here:
http://pcsupport.about.com/od/fixtheproblem/ht/system-restore-windows-7.htm

0
 
LVL 30

Assisted Solution

by:captain
captain earned 100 total points
ID: 35111324
Hi

I suggest following the Adobe prescribed manual removal, as you don't say which (Std or Pro) you have here are links for both:

For Pro:
http://go.adobe.com/kb/ts_kb400658_en-us
For Standard:
http://go.adobe.com/kb/ts_kb400767_en-us

hth
capt.
0
Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

 
LVL 30

Expert Comment

by:captain
ID: 35111357
You can always opt for the system restore afterwards, should this fail, but by following the isntrcutions dilligently you should be fine.

Just in case you (also) have Reader installed:
http://kb2.adobe.com/cps/400/kb400769.html

For reinstall, make sure you do this using elevated Admin privileges and update to version 8.1 staright afterwards:
http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows

capt.
0
 

Expert Comment

by:wm_carr
ID: 35111635
I have had issues with the uninstall of Reader previously.
This is what I do...
1. Uninstall the application.
2. Remove the folder in program files...(C:\Program Files\Adobe\Reader 9.0)
3. Run the msicuu.exe from MSIZAP from miscrsoft. (http://msdn.microsoft.com/en-us/library/aa370523%28v=vs.85%29.aspx)  Windows installer clean up utility.
4. Search for Reader items in the list, select and remove.
5. Install new version of Reader.

Good luck.
0
 
LVL 1

Author Closing Comment

by:jmarkfoley
ID: 35128935
I started down the path described by captainreiss, but that's a nightmare! In the end, the system restore did the trick. Thanks
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you start your Windows 10 PC and got an "Operating system not found" error or just saw  "Auto repair for startup" or a blinking cursor with black screen. A loop for Auto repair will start but fix nothing.  You will be panic as there are no back…
On some Windows 7 (SP1) computers, Windows Update becomes super slow even the computer is reasonably fast.  There's one solution that seemed to have worked well for me (after trying a few other suggested solutions).
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…
In this fourth video of the Xpdf series, we discuss and demonstrate the PDFinfo utility, which retrieves the contents of a PDF's Info Dictionary, as well as some other information, including the page count. We show how to isolate the page count in a…

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now