Solved

Cannot uninstall Acrobat

Posted on 2011-03-11
6
720 Views
Last Modified: 2012-08-14
I've attempted to install Adobe Acrobat 8 on new WIN7 computer. The installation didn't work for whatever reason. So, I want to remove Acrobat. I cannot. The uninstallation process hangs part way through and stays hung forever. When I killed the uninstall, and tried to restart, it said another installation was already in progress. When I rebooted then tried again, it wanted to install the program, uninstalling was not an option. When I tried Windows uninstall I get the message "The action is only valid for products that are currently installed", even though Acrobat is listed in the list of program.

I've done the above several times.

How can I get rid of this thing?!?!?!?
0
Comment
Question by:jmarkfoley
6 Comments
 
LVL 30

Accepted Solution

by:
IanTh earned 400 total points
Comment Utility
can you roll back to a point before your failed install
0
 
LVL 10

Expert Comment

by:pjasnos
Comment Utility
Your best bet here is to use System Restore to roll-back the system to time before the installation (this will not touch your documents, only programs and some system settings).

See here:
http://pcsupport.about.com/od/fixtheproblem/ht/system-restore-windows-7.htm

0
 
LVL 30

Assisted Solution

by:captain
captain earned 100 total points
Comment Utility
Hi

I suggest following the Adobe prescribed manual removal, as you don't say which (Std or Pro) you have here are links for both:

For Pro:
http://go.adobe.com/kb/ts_kb400658_en-us
For Standard:
http://go.adobe.com/kb/ts_kb400767_en-us

hth
capt.
0
Maximize Your Threat Intelligence Reporting

Reporting is one of the most important and least talked about aspects of a world-class threat intelligence program. Here’s how to do it right.

 
LVL 30

Expert Comment

by:captain
Comment Utility
You can always opt for the system restore afterwards, should this fail, but by following the isntrcutions dilligently you should be fine.

Just in case you (also) have Reader installed:
http://kb2.adobe.com/cps/400/kb400769.html

For reinstall, make sure you do this using elevated Admin privileges and update to version 8.1 staright afterwards:
http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows

capt.
0
 

Expert Comment

by:wm_carr
Comment Utility
I have had issues with the uninstall of Reader previously.
This is what I do...
1. Uninstall the application.
2. Remove the folder in program files...(C:\Program Files\Adobe\Reader 9.0)
3. Run the msicuu.exe from MSIZAP from miscrsoft. (http://msdn.microsoft.com/en-us/library/aa370523%28v=vs.85%29.aspx)  Windows installer clean up utility.
4. Search for Reader items in the list, select and remove.
5. Install new version of Reader.

Good luck.
0
 
LVL 1

Author Closing Comment

by:jmarkfoley
Comment Utility
I started down the path described by captainreiss, but that's a nightmare! In the end, the system restore did the trick. Thanks
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

*Adobe Acrobat 9 was used for this article. Particular steps may vary depending on software versions. 1. Create a framework of your form in Word, leaving space where you’d ultimately like the Adobe fields to appear.  (Note: I use the blank lines …
Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
This Micro Tutorial will teach you the basics of configuring your computer to improve its speed. It will also teach you how to disable programs that are running in the background simultaneously. This will be demonstrated using Windows 7 operating…
This Micro Tutorial will give you a basic overview of Windows DVD Burner through its features and interface. This will be demonstrated using Windows 7 operating system.

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now