Solved

Outlook 2007 running under Windows 7 fails with exception code 0xc0000005

Posted on 2011-03-11
5
4,588 Views
Last Modified: 2012-08-02
A couple of days ago Outlook 2007 runing in Windows 7 Professional SP1 began failing whenever it trys to open a separate window. For example, I can turn on the reading pane view and see an email. But when I try to open the email, reply to or create a new email I get the "searching for a solution" dialog and Outlook crashes.

I have done the following:
 - Run detect and repair
 - Run scanpst and repair any problems
 - Create  new Outlook profile
 - Uninstall Windows Live
 - Uninstall and reinstall Office 2007
 - Apply all service packs (Windows 7 and Office)
 - Scan for Viruses (AVG) and Malware (Malwarebytes)
 - Search the registry at local machine and current user for non-Microsoft addins (none registered)  

Outlook runs in safe mode so it looks like some kind of addin issue. Any ideas?

The following is a copy of the Application Event Log Entry:
Log Name:      Application
Source:        Application Error
Date:          3/11/2011 7:29:06 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      TC-LT03.TC.local
Description:
Faulting application name: OUTLOOK.EXE, version: 12.0.4518.1014, time stamp: 0x4542840f
Faulting module name: mso.dll, version: 12.0.4518.1014, time stamp: 0x4542867b
Exception code: 0xc0000005
Fault offset: 0x0013b002
Faulting process id: 0x380
Faulting application start time: 0x01cbdfe7e8b892ff
Faulting application path: C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE
Faulting module path: C:\Program Files\Common Files\Microsoft Shared\office12\mso.dll
Report Id: 27c9cbd1-4bdb-11e0-baa3-5cac4cfd180e
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-03-11T12:29:06.000000000Z" />
    <EventRecordID>3977</EventRecordID>
    <Channel>Application</Channel>
    <Computer>TC-LT03.TC.local</Computer>
    <Security />
  </System>
  <EventData>
    <Data>OUTLOOK.EXE</Data>
    <Data>12.0.4518.1014</Data>
    <Data>4542840f</Data>
    <Data>mso.dll</Data>
    <Data>12.0.4518.1014</Data>
    <Data>4542867b</Data>
    <Data>c0000005</Data>
    <Data>0013b002</Data>
    <Data>380</Data>
    <Data>01cbdfe7e8b892ff</Data>
    <Data>C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE</Data>
    <Data>C:\Program Files\Common Files\Microsoft Shared\office12\mso.dll</Data>
    <Data>27c9cbd1-4bdb-11e0-baa3-5cac4cfd180e</Data>
  </EventData>
</Event>
0
Comment
Question by:dgriffinpcs
5 Comments
 
LVL 7

Accepted Solution

by:
DIIRE earned 500 total points
ID: 35125194
Try renaming the outcmd.dat so that Outlook recreates it.  This has fixed the same problem for other people.

C:\Users\USERNAME\AppData\Roaming\Microsoft\Outlook

Also try disabling and add-ins and see if that helps.
0
 
LVL 26

Expert Comment

by:e_aravind
ID: 35129072
Looks like you got some chances\hotfix to update the Outlook clients?

> either the below or any other suitable latest Outlook updates?
Description of the Office Outlook 2007 hotfix package (Outlook-x-none.msp): February 22, 2011
http://support.microsoft.com/kb/2475891

>> Is this issue happening only on few machine or for most of the clients?
0
 

Author Comment

by:dgriffinpcs
ID: 35152403
That worked. Thanks for the tip.
0
 
LVL 7

Expert Comment

by:DIIRE
ID: 35154353
Good to hear it's fixed now.
0
 

Expert Comment

by:ITlicensing
ID: 38251617
Worked for me !!!! Thank you!
0

Featured Post

What is SQL Server and how does it work?

The purpose of this paper is to provide you background on SQL Server. It’s your self-study guide for learning fundamentals. It includes both the history of SQL and its technical basics. Concepts and definitions will form the solid foundation of your future DBA expertise.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Resolve DNS query failed errors for Exchange
Many people use more than one email account and so it becomes difficult for them to manage them when they use separate accounts,  so, in this article, I have shared an easy way to add Other Mail Accounts in your Google Inbox. It helps to combine all…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question