dgriffinpcs
asked on
Outlook 2007 running under Windows 7 fails with exception code 0xc0000005
A couple of days ago Outlook 2007 runing in Windows 7 Professional SP1 began failing whenever it trys to open a separate window. For example, I can turn on the reading pane view and see an email. But when I try to open the email, reply to or create a new email I get the "searching for a solution" dialog and Outlook crashes.
I have done the following:
- Run detect and repair
- Run scanpst and repair any problems
- Create new Outlook profile
- Uninstall Windows Live
- Uninstall and reinstall Office 2007
- Apply all service packs (Windows 7 and Office)
- Scan for Viruses (AVG) and Malware (Malwarebytes)
- Search the registry at local machine and current user for non-Microsoft addins (none registered)
Outlook runs in safe mode so it looks like some kind of addin issue. Any ideas?
The following is a copy of the Application Event Log Entry:
Log Name: Application
Source: Application Error
Date: 3/11/2011 7:29:06 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: TC-LT03.TC.local
Description:
Faulting application name: OUTLOOK.EXE, version: 12.0.4518.1014, time stamp: 0x4542840f
Faulting module name: mso.dll, version: 12.0.4518.1014, time stamp: 0x4542867b
Exception code: 0xc0000005
Fault offset: 0x0013b002
Faulting process id: 0x380
Faulting application start time: 0x01cbdfe7e8b892ff
Faulting application path: C:\Program Files\Microsoft Office\Office12\OUTLOOK.EX E
Faulting module path: C:\Program Files\Common Files\Microsoft Shared\office12\mso.dll
Report Id: 27c9cbd1-4bdb-11e0-baa3-5c ac4cfd180e
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</Event ID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000 </Keywords >
<TimeCreated SystemTime="2011-03-11T12: 29:06.0000 00000Z" />
<EventRecordID>3977</Event RecordID>
<Channel>Application</Chan nel>
<Computer>TC-LT03.TC.local </Computer >
<Security />
</System>
<EventData>
<Data>OUTLOOK.EXE</Data>
<Data>12.0.4518.1014</Data >
<Data>4542840f</Data>
<Data>mso.dll</Data>
<Data>12.0.4518.1014</Data >
<Data>4542867b</Data>
<Data>c0000005</Data>
<Data>0013b002</Data>
<Data>380</Data>
<Data>01cbdfe7e8b892ff</Da ta>
<Data>C:\Program Files\Microsoft Office\Office12\OUTLOOK.EX E</Data>
<Data>C:\Program Files\Common Files\Microsoft Shared\office12\mso.dll</D ata>
<Data>27c9cbd1-4bdb-11e0-b aa3-5cac4c fd180e</Da ta>
</EventData>
</Event>
I have done the following:
- Run detect and repair
- Run scanpst and repair any problems
- Create new Outlook profile
- Uninstall Windows Live
- Uninstall and reinstall Office 2007
- Apply all service packs (Windows 7 and Office)
- Scan for Viruses (AVG) and Malware (Malwarebytes)
- Search the registry at local machine and current user for non-Microsoft addins (none registered)
Outlook runs in safe mode so it looks like some kind of addin issue. Any ideas?
The following is a copy of the Application Event Log Entry:
Log Name: Application
Source: Application Error
Date: 3/11/2011 7:29:06 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: TC-LT03.TC.local
Description:
Faulting application name: OUTLOOK.EXE, version: 12.0.4518.1014, time stamp: 0x4542840f
Faulting module name: mso.dll, version: 12.0.4518.1014, time stamp: 0x4542867b
Exception code: 0xc0000005
Fault offset: 0x0013b002
Faulting process id: 0x380
Faulting application start time: 0x01cbdfe7e8b892ff
Faulting application path: C:\Program Files\Microsoft Office\Office12\OUTLOOK.EX
Faulting module path: C:\Program Files\Common Files\Microsoft Shared\office12\mso.dll
Report Id: 27c9cbd1-4bdb-11e0-baa3-5c
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</Event
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000
<TimeCreated SystemTime="2011-03-11T12:
<EventRecordID>3977</Event
<Channel>Application</Chan
<Computer>TC-LT03.TC.local
<Security />
</System>
<EventData>
<Data>OUTLOOK.EXE</Data>
<Data>12.0.4518.1014</Data
<Data>4542840f</Data>
<Data>mso.dll</Data>
<Data>12.0.4518.1014</Data
<Data>4542867b</Data>
<Data>c0000005</Data>
<Data>0013b002</Data>
<Data>380</Data>
<Data>01cbdfe7e8b892ff</Da
<Data>C:\Program Files\Microsoft Office\Office12\OUTLOOK.EX
<Data>C:\Program Files\Common Files\Microsoft Shared\office12\mso.dll</D
<Data>27c9cbd1-4bdb-11e0-b
</EventData>
</Event>
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ASKER
That worked. Thanks for the tip.
Good to hear it's fixed now.
Worked for me !!!! Thank you!
> either the below or any other suitable latest Outlook updates?
Description of the Office Outlook 2007 hotfix package (Outlook-x-none.msp): February 22, 2011
http://support.microsoft.com/kb/2475891
>> Is this issue happening only on few machine or for most of the clients?