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We are in the process of installing ManageEngine ServiceDeskPlus MSP and would like to know if anyone has some guidance on a successful installation process.

Posted on 2011-03-11
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Last Modified: 2012-05-11
We are in the process of installing ManageEngine ServiceDeskPlus MSP and would like to know if anyone has some guidance on a successful installation process.  We are having several major issues.  When we create a new ticket the ticket is created but the browser hangs (IE 8, Firefox, etc.).  Just tried to run a short report and the application hung.

Help, suggestions, experienced consultants all information is welcome.  We just need to get out of the gate.

Thanks.
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Question by:stang18444
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mathi28 earned 1000 total points
ID: 35130689
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by:stang18444
ID: 35149604
Thanks.  We have been to that site and have been working with their documentation.  To date we have run into some problems that their techs couldn't answer so they are working on it.

Thanks for your answer.
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by:Tekyguy
Tekyguy earned 1000 total points
ID: 35168597
what version, what database type?  What version of the database engine are you using?  Any errors at all?
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by:stang18444
ID: 35192156
We've solved most of the major problems, browser no longer hangs and reports run correctly.  There were several problems in the installation script that needed to be corrected.  Still ironing out some small wrinkles.
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