[Webinar] Streamline your web hosting managementRegister Today

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 3882
  • Last Modified:

This email message cannot be delivered to....Because the email address is no longer valid.

User on Outlook 2010 using Exchange 2010. I have a user who has imported all his contacts from his previous employers.

When he types there name and hits CTRL+K he is presented with a message above the address that says This email message cannot be delivered to....Because the email address is no longer valid.

If he does CTRL+K on a contact that he manually created, it works just fine.

What is the reason for this?
0
DMobley232
Asked:
DMobley232
1 Solution
 
ScovndrelCommented:
The contacts he imported from the previous company include the internal addressing method of the Exchange server, NOT the SMTP address. His new mail server does not recognize these addresses. He will have to re-create those contacts using the SMTP address.
0
 
Allan MartinsCommented:
Addition to Scovndrel answer, make sure that it is doing the lookup for the names based on his personal contact list:

On Outlook: Tools > Address Books > Tools > Options... and check if his address book is listed and is the first.

Also, it might have some problems with the contact's information (if an NK2 file was also imported) - this tool will help you to manage and fix the problems http://www.nirsoft.net/utils/outlook_nk2_edit.html
0

Featured Post

The 14th Annual Expert Award Winners

The results are in! Meet the top members of our 2017 Expert Awards. Congratulations to all who qualified!

Tackle projects and never again get stuck behind a technical roadblock.
Join Now