Solved

This email message cannot be delivered to....Because the email address is no longer valid.

Posted on 2011-03-11
2
3,738 Views
Last Modified: 2012-05-11
User on Outlook 2010 using Exchange 2010. I have a user who has imported all his contacts from his previous employers.

When he types there name and hits CTRL+K he is presented with a message above the address that says This email message cannot be delivered to....Because the email address is no longer valid.

If he does CTRL+K on a contact that he manually created, it works just fine.

What is the reason for this?
0
Comment
Question by:DMobley232
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 4

Expert Comment

by:Scovndrel
ID: 35112381
The contacts he imported from the previous company include the internal addressing method of the Exchange server, NOT the SMTP address. His new mail server does not recognize these addresses. He will have to re-create those contacts using the SMTP address.
0
 
LVL 2

Accepted Solution

by:
AllanMartins earned 500 total points
ID: 35116052
Addition to Scovndrel answer, make sure that it is doing the lookup for the names based on his personal contact list:

On Outlook: Tools > Address Books > Tools > Options... and check if his address book is listed and is the first.

Also, it might have some problems with the contact's information (if an NK2 file was also imported) - this tool will help you to manage and fix the problems http://www.nirsoft.net/utils/outlook_nk2_edit.html
0

Featured Post

Salesforce Made Easy to Use

On-screen guidance at the moment of need enables you & your employees to focus on the core, you can now boost your adoption rates swiftly and simply with one easy tool.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

INTRODUCTION The purpose of this document is to demonstrate the Installation and configuration of the Data Protection Manager product. Note that this demonstration was prepared on the basis of Windows OS is 2008 R2 and DPM 2010. DATA PROTECTI…
We were having a lot of "Heartbeat Alerts" in our SCOM environment, now "Heartbeat" in a SCOM environment for those of you who might not be familiar with SCOM is a packet of data sent from the agent to the management server on a regular basis, basic…
Viewers will learn how to maximize accessibility options in an Excel workbook for users with accessibility issues.
The viewer will learn how to create a normally distributed random variable in Excel, use a normal distribution to simulate the return on an investment over a period of years, Create a Monte Carlo simulation using a normal random variable, and calcul…

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question