chrisryan43
asked on
Exchanger Server 2007 OWA connection problems
Our email server has stopped allowing users to connect via OWA (either through Outlook or the web interface). All services appear to be running fine and nothing else has changed on the server.
I am getting the following error log (with domain/ip address removed). Any suggestions?
Request
Url: https://myremotedomain:443/owa/default.aspx
User host address: xx.xxx.xxx.xx
Exception
Exception type: Microsoft.Exchange.Data.St orage.Conn ectionFail edTransien tException
Exception message: Cannot open mailbox /o=ARENATV/ou=first administrative group/cn=Recipients/cn=Adm inistrator .
Call stack
Microsoft.Exchange.Data.St orage.Conn ectionCach ePool.Open Mailbox(St ring serverDn, String userDn, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, Object identity, ConnectFlag connectFlag, OpenStoreFlag openStoreFlag, CultureInfo cultureInfo, String clientInfoString, Boolean secondTry)
Microsoft.Exchange.Data.St orage.Conn ectionCach ePool.Open Mailbox(St ring serverDn, String userDn, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, Object identity, ConnectFlag connectFlag, OpenStoreFlag openStoreFlag, CultureInfo cultureInfo, String clientInfoString, Boolean secondTry)
Microsoft.Exchange.Data.St orage.Conn ectionCach ePool.Open Mailbox(St ring serverDn, String userDn, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, Object identity, ConnectFlag connectFlag, OpenStoreFlag openStoreFlag, CultureInfo cultureInfo, String clientInfoString)
Microsoft.Exchange.Data.St orage.Mail boxSession .Initializ e(LogonTyp e logonType, ExchangePrincipal owner, DelegateLogonUser delegateUser, Object identity, OpenMailboxSessionFlags flags)
Microsoft.Exchange.Data.St orage.Mail boxSession .CreateMai lboxSessio n(LogonTyp e logonType, ExchangePrincipal owner, DelegateLogonUser delegateUser, Object identity, OpenMailboxSessionFlags flags, CultureInfo cultureInfo, String clientInfoString)
Microsoft.Exchange.Data.St orage.Mail boxSession .Open(Exch angePrinci pal mailboxOwner, WindowsPrincipal authenticatedUser, CultureInfo cultureInfo, String clientInfoString)
Microsoft.Exchange.Clients .Owa.Core. OwaWindows Identity.C reateMailb oxSession( ExchangePr incipal exchangePrincipal, CultureInfo cultureInfo)
Microsoft.Exchange.Clients .Owa.Core. UserContex t.Load(Owa Context owaContext)
Microsoft.Exchange.Clients .Owa.Core. RequestDis patcher.Cr eateUserCo ntext(OwaC ontext owaContext, UserContextKey userContextKey, UserContext& userContext)
Microsoft.Exchange.Clients .Owa.Core. RequestDis patcher.Pr epareReque stWithoutS ession(Owa Context owaContext, UserContextCookie userContextCookie)
Microsoft.Exchange.Clients .Owa.Core. RequestDis patcher.In ternalDisp atchReques t(OwaConte xt owaContext)
Microsoft.Exchange.Clients .Owa.Core. RequestDis patcher.Di spatchRequ est(OwaCon text owaContext)
System.Web.HttpApplication .SyncEvent ExecutionS tep.System .Web.HttpA pplication .IExecutio nStep.Exec ute()
System.Web.HttpApplication .ExecuteSt ep(IExecut ionStep step, Boolean& completedSynchronously)
Inner Exception
Exception type: Microsoft.Mapi.MapiExcepti onLogonFai led
Exception message: MapiExceptionLogonFailed: Unable to open message store. (hr=0x80040111, ec=-2147221231) Diagnostic context: Lid: 18969 EcDoRpcExt2 called [length=1025] Lid: 27161 EcDoRpcExt2 returned [ec=0x0][length=132][laten cy=1] Lid: 23226 --- ROP Parse Start --- Lid: 27962 ROP: ropLogon [254] Lid: 17082 ROP Error: 0x80040111 Lid: 26937 Lid: 21921 StoreEc: 0x80040111 Lid: 27962 ROP: ropExtendedError [250] Lid: 1494 ---- Remote Context Beg ---- Lid: 26426 ROP: ropLogon [254] Lid: 22787 Error: 0x0 Lid: 13032 StoreEc: 0x8004010F Lid: 59409 Lid: 45073 Lid: 11173 StoreEc: 0x80040111 Lid: 22970 Lid: 8620 StoreEc: 0x80040111 Lid: 1750 ---- Remote Context End ---- Lid: 26849 Lid: 21817 ROP Failure: 0x80040111 Lid: 26297 Lid: 16585 StoreEc: 0x80040111 Lid: 32441 Lid: 1706 StoreEc: 0x80040111 Lid: 24761 Lid: 20665 StoreEc: 0x80040111 Lid: 25785 Lid: 29881 StoreEc: 0x80040111
Call stack
Microsoft.Mapi.MapiExcepti onHelper.T hrowIfErro r(String message, Int32 hresult, Int32 ec, DiagnosticContext diagCtx)
Microsoft.Mapi.ExRpcConnec tion.OpenM sgStore(Op enStoreFla g storeFlags, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, MapiStore msgStorePrivate, String& correctServerDn, ClientIdentityInfo clientIdentityAs, String userDnAs, String applicationId, CultureInfo cultureInfo)
Microsoft.Mapi.ConnectionC ache.OpenM apiStore(S tring mailboxDn, Guid mailboxGuid, Guid mdbGuid, ClientIdentityInfo clientIdentity, String userDnAs, OpenStoreFlag openStoreFlags, CultureInfo cultureInfo, String applicationId)
Microsoft.Mapi.ConnectionC ache.OpenM ailbox(Str ing mailboxDn, Guid mailboxGuid, Guid mdbGuid, WindowsIdentity windowsIdentityAs, String userDnAs, OpenStoreFlag openStoreFlags, CultureInfo cultureInfo, String applicationId)
Microsoft.Exchange.Data.St orage.Conn ectionCach ePool.Open Mailbox(St ring serverDn, String userDn, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, Object identity, ConnectFlag connectFlag, OpenStoreFlag openStoreFlag, CultureInfo cultureInfo, String clientInfoString, Boolean secondTry)
I am getting the following error log (with domain/ip address removed). Any suggestions?
Request
Url: https://myremotedomain:443/owa/default.aspx
User host address: xx.xxx.xxx.xx
Exception
Exception type: Microsoft.Exchange.Data.St
Exception message: Cannot open mailbox /o=ARENATV/ou=first administrative group/cn=Recipients/cn=Adm
Call stack
Microsoft.Exchange.Data.St
Microsoft.Exchange.Data.St
Microsoft.Exchange.Data.St
Microsoft.Exchange.Data.St
Microsoft.Exchange.Data.St
Microsoft.Exchange.Data.St
Microsoft.Exchange.Clients
Microsoft.Exchange.Clients
Microsoft.Exchange.Clients
Microsoft.Exchange.Clients
Microsoft.Exchange.Clients
Microsoft.Exchange.Clients
System.Web.HttpApplication
System.Web.HttpApplication
Inner Exception
Exception type: Microsoft.Mapi.MapiExcepti
Exception message: MapiExceptionLogonFailed: Unable to open message store. (hr=0x80040111, ec=-2147221231) Diagnostic context: Lid: 18969 EcDoRpcExt2 called [length=1025] Lid: 27161 EcDoRpcExt2 returned [ec=0x0][length=132][laten
Call stack
Microsoft.Mapi.MapiExcepti
Microsoft.Mapi.ExRpcConnec
Microsoft.Mapi.ConnectionC
Microsoft.Mapi.ConnectionC
Microsoft.Exchange.Data.St
the error stats that the mailbox doesn't exist or log in failed for it, can you ensure that the mailbox is not disabled and the user can log in using his user name on any domain machine.
ASKER CERTIFIED SOLUTION
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for exchange 2007 the mailbox is recommended (Not limited) to be 2 GB and 2010 to be 10 GB
ASKER
I have now lost what the registry change was that i made. If i find it i will post it
it seems it doesnt look like the root of the problem.
i think is the database corruption but just a quick guess.
if you think it is CAS, you can quickly reinstall CAS by re run the setup again.
mailbox server will be a bit tricky.
Also try to reboot the server first before any action.
maybe a reboot will fix your issues.
plan what you think it should and talk to others to make sure they think your plan is feasible.