Sorry for the harsh wording... but I'm in huge trouble.
Some two weeks ago I downloaded a trial version of Folder Guard 3.4 from Download.com, as I needed to keep some data private. I've set up a password and specified an e-mail account to retrieve lost pwd as requested by the installation. I locked some folders in my machine that possessed private data or links to such one, including Users/<account_name>, Downloads, Pictures and also the desktop folder itself as it contained some shortcuts to programs I didn't want other people (mostly my gf...) to be able to open up. But after I booted and tried to enter the password, it says 'wrong password'. I tried to get the pwd sent back to me by the e-mail address that I have defined, but it says 'no e-mail to retrieve pwd was set up'. This obviously can't be the case - as I always use Ardamax kelogger on my own machine as a backup mechanism - keystroke and screenshot-wise in such cases where I have to retrieve lost typed and visual data and information. I clearly shows the password that I had set up for Folder Guard and that I also defined an e-mail address to be able to retrieve a lost password. I must note that imlSoft support which in turn directed me to Gilisoft support are both totally useless, they sent me by e-mail attachment a little tool that should reset the program pwd to "1" but it totally failed to do so. Whenever I re-complain they keep re-iterating same answer in a pretty much three worded reply note. In that case, I direly need your help!!
My questions to you are as follows, as right now I lost access to pretty much half of my disk system, and many other system features:
1. What's the reason Folder Guard can't fetch or 'recognize' my absolutely accurate password? could it be because I have locked key folders in my system - such as desktop, Users/<account_name> and such, something like 'sawing your own branch' kind of thing?
2. How can I unlock the locked folders back again? Tried to uninstall the software, but it won't let you do that in control panel without entering the password to begin with... also tried to boot in safe mode and fetch my information or uninstall the program, but program module is still active and all folders are still locked! weird because in other folder and file hider applications booting in safe mode is a solution!
Thank you so much for any pointers or solution to this problem! I can't really use my system any longer, plus I have lost access to extremely valuable data! 'thanks' to this software and it's redundant 'support' team.