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Linux Troubleshooting Questions

Posted on 2011-03-11
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Last Modified: 2013-12-28
Hi There,
 Can anyone tell what are the general troubleshooting steps to take "If a webpage deployed on Internet and users cant able to connect to that webpage or webpage is not reachable.

Like if checking network configuration "Which files and what all other steps to be done to resolve this problem.

Thanks in advance
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Question by:Reddy4U-Solaris
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by:Dave Baldwin
ID: 35114697
What is the web page address and which end of the problem are you dealing with?  Are you the viewer trying to see a web page or the author trying to get the web page to work?
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Author Comment

by:Reddy4U-Solaris
ID: 35114701
i am the author  trying the webpage to work
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Author Comment

by:Reddy4U-Solaris
ID: 35114703
As an system administrator......what steps shuld be taken to troubleshoot this problem
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LVL 83

Expert Comment

by:Dave Baldwin
ID: 35114761
What kind of web page is it and what kind of web server do you have?  Plain HTML, ASP, PHP?  HTML pages should simply work if you have the correct address and access.  ASP and PHP need to have the handlers installed properly.  Are you seeing any error messages?  Can you browse to it on the machine that hosts it?
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Expert Comment

by:Dave Baldwin
ID: 35114766
As you can tell from my questions, the first thing is to establish what does and doesn't work and under what conditions.
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Author Comment

by:Reddy4U-Solaris
ID: 35118204
@DAveBaldwin: Hi there, Its an interview question and since i am new to sys admin. i want to know if for any reason usres cant access ur webpage deployed on Internet ..what could be the probable reason and what step would u take ?

Say its deployed on PHP webservers !!!!! as an sys admin what steps do u take to troublshoot thios problem.............

Cheers
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Accepted Solution

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Dave Baldwin earned 500 total points
ID: 35118287
There so many possible reasons that you could write a book on it.  Here's a short list.

1. See if the server and network are up and running.
2. If they are, make sure the files are where they are supposed to be.
3. If possible, browse to them on the machine and see if they work locally.
4. If it's a script page, make sure the script interpreter is installed and has permissions to run.
5. If it's database driven, make sure the database is running and accessible.
6. Check the web address and IP to see if they are both correct and resolving correctly thru DNS or the local network.
7. Find out where the users are trying to access it from and make sure they are actually able to connect from there.
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