Running BES 4.1.7 with a Bold 9700 device.
I have one user who is getting delayed emails - basically coming in bunches every hour or so. Everyone else is fine.
Checking the BES logs, it says that he's out of coverage for a lot of the time, but his 3G signal and RIM connectivity look good on the device.
Are there any troubleshooting steps we can take to find out where the problem is? Anything to do on the handheld itself?