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Hi smith1974,<br />
<br />
How did you get on with this?
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Hi smith1974,

How did you get on with this?

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Hi<br />
<br />
<br />
Running BES 4.1.7 with a Bold 9700 device.<br />
<br />
<br />
I have one user who is getting delayed emails - basically coming in bunches every hour or so. Everyone else is fine.<br />
<br />
<br />
Checking the BES logs, it says that he's out of coverage for a lot of the time, but his 3G signal and RIM connectivity look good on the device.<br />
<br />
<br />
Are there any troubleshooting steps we can take to find out where the problem is? Anything to do on the handheld itself?
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Hi


Running BES 4.1.7 with a Bold 9700 device.


I have one user who is getting delayed emails - basically coming in bunches every hour or so. Everyone else is fine.


Checking the BES logs, it says that he's out of coverage for a lot of the time, but his 3G signal and RIM connectivity look good on the device.


Are there any troubleshooting steps we can take to find out where the problem is? Anything to do on the handheld itself?

BES User out of coverage

BlackBerry is a line of wireless handheld devices and services designed and marketed by BlackBerry Limited. BlackBerry devices can record video, take photos, play music and also provide functions such as Web-browsing, email messaging, instant messaging, and the multi-platform BlackBerry Messenger service, and specializes in secure communications and mobile productivity.

BlackBerry

The BlackBerry operating system is proprietary; releases beginning with BlackBerry 10 include support for applications written for the Android platform. As such, developers can use almost any programming language that can be used for other smartphones, including Java, Adobe Air, .NET and HTML5/JS (via an app packaging framework like PhoneGap) .