Solved

BES User out of coverage

Posted on 2011-03-12
2
677 Views
Last Modified: 2012-06-27
Hi


Running BES 4.1.7 with a Bold 9700 device.


I have one user who is getting delayed emails - basically coming in bunches every hour or so. Everyone else is fine.


Checking the BES logs, it says that he's out of coverage for a lot of the time, but his 3G signal and RIM connectivity look good on the device.


Are there any troubleshooting steps we can take to find out where the problem is? Anything to do on the handheld itself?
0
Comment
Question by:smith1974
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
2 Comments
 
LVL 14

Accepted Solution

by:
Mike Sullivan earned 500 total points
ID: 35126766
Try updating the handset to the latest version of the handheld software. If it is already up to date, ask him to pull the battery, give it 10 seconds and reboot.

On the server, check the 'Last Contact Time' for his handheld and see if there is a protracted duration where the handset doesn't update.

Finally, check with the mobile network to see if there are any known problems with the GSM/3G/BlackBerry services in that area.

Let us know how you get on.
0
 
LVL 14

Expert Comment

by:Mike Sullivan
ID: 35242330
Hi smith1974,

How did you get on with this?
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I felt secure communicating on the BBM... Till some time back!! It was probably the fact that the BBM messages do not travel over the internet was making me feel 'secure' about it, or was it the fact that BBM only works on a BlackBerry Devices a…
For many people, the BlackBerry is an indispensable tool during their working day. The ability to have your emails delivered swiftly and securely to your hand can improve your personal efficiency immensely. So, how many people do you see with their …
In this video, viewers will be given step by step instructions on adjusting mouse, pointer and cursor visibility in Microsoft Windows 10. The video seeks to educate those who are struggling with the new Windows 10 Graphical User Interface. Change Cu…
In this video, viewers are given an introduction to using the Windows 10 Snipping Tool, how to quickly locate it when it's needed and also how make it always available with a single click of a mouse button, by pinning it to the Desktop Task Bar. Int…

689 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question