Solved

Laptop won't go into safe mode

Posted on 2011-03-12
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Last Modified: 2012-08-13
I have a laptop running Windows XP Media Center.  I cleaned viruses and Malware out of it and it seems to run fine now.   The issue is it won't go into Safe Mode.   When I hit F8 and choose Safe Mode, it runs down the list of files then just sits there and never goes any further.  Any ideas?
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Question by:syssolut
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by:ewkelly
ewkelly earned 150 total points
ID: 35116315
Will it boot into command mode or safe mode without networking?
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btdownloads7 earned 175 total points
ID: 35116617
It sounds like whatever malware you had messed with the OS. There is one thing you can try -- download SuperAntispyware free version, go to Settings, and there should be a tab called "Repairs". Do pretty much all of them, including the one called something like "Repair SafeBoot Key". Then see if Safe Mode works.
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by:willcomp
willcomp earned 175 total points
ID: 35116634
You may have a damaged or missing driver which is used in safe mode but not normal mode. Run SCF /scannow from the Run window to verify/replace system files.
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Author Comment

by:syssolut
ID: 35118573
I don't have the cd for the laptop so I cannot run scf /scannow.   I tried the supersantispyware repair, that did not work. and it would not boot into safe mode without networking.  
I have to give back to customer, but that seems to be the only issue.  
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Author Closing Comment

by:syssolut
ID: 35118594
Thanks for suggestions anyway
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Expert Comment

by:willcomp
ID: 35118600
You can use an XP Pro CD with the same SP to run SFC.
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