Expiring Today—Celebrate National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

None of your email accounts could send to this recipient

Posted on 2011-03-12
3
Medium Priority
?
1,355 Views
Last Modified: 2012-05-11
Running Exchange 2007 SP2, Outlook 2007 SP2.

One of my users is having problem sending emails to user@contoso.com. The NDR is "None of your email accounts could send to this recipient". Other users don't have this problem, and the user could send to the recipient a few days ago ok.

I ran message tracking on our Hub Transport server, and there is no mention of my user trying to send to user@contoso.com, so it looks like the message is not even getting to Exchange, seems to be Outlook blocking it?

Have send KB here, but doesn't apply: http://support.microsoft.com/kb/872896

Any ideas?
0
Comment
Question by:bruce_77
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 5

Expert Comment

by:LLMorrisson
ID: 35117632
Has the user got a contact for this person in their address book that is overriding the object in the GAL? If so check to see that the address configured for that contact is of a valid type.

Maybe also its something malformed in his auto-complete cache. Have him open a new email and start typing the address of the offending recipient. When it offers the suggestion for the recipient, highlight it with the mouse and then press the Delete key (not backspace). This will remove the entry from auto-complete. Now try typing the name again and press ALT + K to have Outlook look up matching entries in the GAL.

Also try, when the email fails, opt to "Resend This Message" then double click the offending email address, click the "Internet Type" button to change type to SMTP then click OK and try sending again.
0
 
LVL 2

Author Comment

by:bruce_77
ID: 35142511
This is an external user, so not in the GAL.

"Also try, when the email fails, opt to "Resend This Message" then double click the offending email address, click the "Internet Type" button to change type to SMTP then click OK and try sending again."

Tried this, the Email Type was set to MAIL TO. I assume we need to change this to SMTP? And what is this a property of, the auto-complete entry? If I change that value to SMTP, will that change that value for this entry going forward?
0
 
LVL 5

Accepted Solution

by:
LLMorrisson earned 2000 total points
ID: 35142548
Yes you need to change it to SMTP. It should remember the entry going forward, but if not, use the technique I described above to remove the entry from your autocomplete. (ignore the part about the GAL obviously). Then when you type in the address the next time it should just be set correctly.
0

Featured Post

On Demand Webinar - Networking for the Cloud Era

This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

New style of hardware planning for Microsoft Exchange server.
One-stop solution for Exchange Administrators to address all MS Exchange Server issues, which is known by the name of Stellar Exchange Toolkit.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…
Suggested Courses

719 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question