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every day I get "IE has stopped working" and how to get to MSN dot com from Hotmail?

Posted on 2011-03-12
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Last Modified: 2013-12-24
I switched from IE 7 to IE 8.0 a few weeks ago, and the last couple weeks, I get this at least once a day: "IE has stopped working"

What is causing this?

Also, when I exit my Hotmail account, many times it takes me to IE 8 info page and not to where I would like to go which is MSN.com. Any way around this?

[Edits for IE version - VM]
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Question by:nickg5
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by:wdosanjos
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The latest version of IE9 is still a Release Candidate, meaning it is not completely stable. The solution for your problem is most likely in the final version that's due soon.
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by:wdosanjos
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The latest version of IE9 is still a Release Candidate, meaning it is not completely stable. The solution for your problem is most likely in the final version that's due soon.
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by:nickg5
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there was an error in my question. I switched from IE 7 to IE "8".....not 9.
But when I log out of Hotmail I'm getting a webpage advertising or wanting me to download IE 9.0. It used to send me to MSN.com.
So, I after a way to go back to getting MSN dot com when logging out of Hotmail.

Also, the problem of IE "stooped working."

I used to get "not responding" with IE 7.0 but now that I have 8.0, I rarely get "not responding" but I am getting "IE stopped working" on a daily basis.
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mwochnick earned 100 total points
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by:glassen
glassen earned 90 total points
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You should attempt this process by opening Internet Explorer (without add-ons).
If you are able to browse without IE crashing, you can narrow the issue down to an Add-on.
You can then open internet explorer - and disable add-ons by going to tools-manage add-ons.
By process of elimination, you can determine what add-on is causing the crashing issues.

More than likely, you have an out of date IE add-on. This tends to cause issues when IE is updated - but not the add-ons.

As far as the redirection - I have a feeling that this is something that the webpage (hotmail) is doing, not your computer.
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by:nickg5
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glassen:

There were so many add-ons, the process of elimination would have been maybe impossible.

I disabled all except the most recent Adobe Flash, and I left the others enabled.

And all the remaining ones were Microsoft related. There were maybe 12 total and all dated 2008 to 2011.
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by:John Griffith
John Griffith earned 85 total points
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"Not Responding" = APPHANG, then APPCRASH and should not occur on regular basis.

Is Vista SP2 installed?  Check for Windows Updates - update.microsoft.com

If 3rd party firewall installed, remove it - http://kb.eset.com/esetkb/index?page=content&id=SOLN146

Look at IE crash info.  
1. WERCON -
START | type view | "View all Problem Reports" | 2x-click on line item for additional crash info

2. Reliability Monitor -
START | type perfmon /rel

3. Event Viewer -
START | type eventvwr.msc | Custom Views | Administrative Events

Regards. . .

jcgriff2 MVP
`
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by:remixedcat
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does this problem occur on firefox or other browsers? Do you have any user agent modification addons?
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by:nickg5
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I have Firefox and IE open at the same time for different reasons, two different hotmail accounts.

This does not happen on Firefox, that I am aware of.
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by:remixedcat
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you may need to delete all plugins and start over. You can start IE in no paddons mode to try this.
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by:nickg5
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so, it is ok to disable all the 12-15 Windows, Microsoft add ons for Silverlight, etc?

I am seeing a way to disable them, but not remove them. Any instructions on deleting the whole list?
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by:remixedcat
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can you start IE in the mode where it says "internet exploder (no addons)"??? and se if this fixes the problem?
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by:nickg5
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I'm not sure how to start it that way?
reboot and press F8?
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by:remixedcat
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start>programs>accessories>system tools>IE (no addons)
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by:nickg5
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Internet Explorer is currently running without add-ons

but when I look at the list, there are a dozen or so Microsoft add-ons and one related to Adobe Flash.
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by:glassen
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Like I mentioned before - You will need to disable or upgrade the add-ons.
This is the cause of your issues, especially since IE is able to run without them. If you are familiar enough, you can go to the event viewer (applications) and view the IE crashes, it may give you what DLL (add-on) is causing the crash.
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by:remixedcat
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disable flash and try that again.

if it does not work uninstall flash and see what happens

if THAT does not work you may just need to change browsers.
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by:nickg5
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is it, ok to disable all the Microsoft-Windows add-ons?

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by:nickg5
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I disabled Flash which had a date of March 5th. The problem has been going on before that add-on was added.
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by:remixedcat
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you may just need to use a different browser.
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by:nickg5
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do you mean go back to IE 7 from 8..?..or move on to IE 9..?
or download a new copy of 8?
Surely I am not the only IE 8.0 user, with the problem?

with the "not responding" problem that has always been there, but fairly intermittent, it would close all IE's when I chose to close, or end.

with "IE has stopped working" it onlys close that specific IE and not all of them. (so in that respect it is better than "not responding")

Even though there are 12+ Microsoft related add-ons seen, it is saying that IE is running without any add-ons.
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by:remixedcat
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try to reinstall if you have the same problems please try to use firefox
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by:nickg5
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disabling the Flash add-on is not the answer. It made me unable to view charts on Yahoo Finance.
So, Yahoo and Adobe would not allow Microsoft IE to be unable to use this add-on.

The question is about IE 8.0 and not Firefox.

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by:remixedcat
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well I was isolating problems nick. I wanted to make sure the problem wasn't flash related. and if it was I would have you reinstall it.

I was suggesting you use firefox as an alternative untill IE9 came out.
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by:e_aravind
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What is the clue\details on the Event Viewer ?

By any chance,
Accessing the hotmail.com using the "compatibility view" helps?

Compatibility View
http://www.microsoft.com/windows/internet-explorer/features/easier.aspx
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by:nickg5
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I'm guessing the Hotmail thing is Microsofts way af advertising IE 9, some times logging out of Hotmail takes me to MSN dot com and some times it takes me to an IE 9.0 download page, or information page.

The Event viewer has almost 4000 events going back 3.5 years.
All are either ! errors, or ! warnings.

A few every day going backward. Some of the recent ones, the sources, are:
CAP12
DistributedCOM
Dhcp-client
User profile service
servicing
application error
i8042prt
Microsoft antimalware
event log
print spooler

It looks like all events for March, maybe 60 total, are all from the sources listed above. And I do not recognize any of them as something I know anything about.
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by:e_aravind
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By any chance you got "Trend Micro" anti-virus installed on these PCs\machines?
Can you please disable the same and then check for the Hotmail access
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by:nickg5
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trend micro is offered free from my ISP but I am not finding it in my program list.

I'm using MSE and that is the only AV related program running.

The main problem is that IE "stops working" and gives a message saying it has.

Logging out of Hotmail is Microsoft's "intention" I believe (to advertise 9.0)
I have no problems with Hotmail at all, except java script when using Firefox and sometimes with IE too.

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by:nickg5
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glassen:
IE is saying there are no add-ons.
But on the list are 12+ Windows-Microsoft add-ons.

Is it ok to diable them?

I tried disabling the Flash add-on, and it conflicts with Flash being able to be used by Yahoo Finance. So, if the Flash add-on was an issue for Yahoo and Adobe I think they would let Microsoft know about it.

Is it ok to disable all the Microsoft add-ons?
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by:apache09
apache09 earned 155 total points
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Sounds like the update may have not completed properly.
I would uninstall IE8
This can be done through control panel add/remove programs - look under windows components

Once uninstalled.
Review the system requirements list for IE8 - If your system does not meet these requirements, do not install IE8

Re-install IE7 and stick with that.

If you do meet these requirements, try reinstalling IE8.

--------------------------------------------------
Computer/Processor
Computer with a 233MHz processor or higher (Pentium processor recommended)

Operating System
¦Windows Vista 32-bit

¦Windows Vista 64-bit

¦Windows Vista with Service Pack 1 (SP 1) or higher

¦Windows XP 32-bit with Service Pack 2 (SP 2) or higher

¦Windows XP Professional x64 Edition

¦Windows Server 2003 32-bit with SP 2 or higher

¦Windows Server 2003 64-bit with SP 2 or higher

¦Windows Server 2008 32-bit or higher

¦Windows Server 2008 64-bit or higher

Memory
¦Windows Vista 32-bit – 512 MB

¦Windows Vista 64-bit – 512 MB

¦Windows Vista with SP 1 – 512 MB

¦Windows XP 32-bit with SP 2 or higher – 64 MB

¦Windows XP Professional x64 Edition – 128 MB

¦Windows Server 2003 32-bit with SP 2 or higher – 64 MB

¦Windows Server 2003 64-bit with SP 2 or higher – 128 MB

¦Windows Server 2008 32-bit – 512MB

¦Windows Server 2008 64-bit – 512MB

Hard Drive Space
¦Windows Vista 32-bit – 70 MB

¦Windows Vista 64-bit – 120 MB

¦Windows Vista with SP 1 – 70 MB

¦Windows XP 32-bit with SP 2 or higher – 150 MB

¦Windows XP Professional x64 Edition – 200 MB

¦Windows Server 2003 32-bit with SP 2 or higher – 150 MB

¦Windows Server 2003 64-bit with SP 2 or higher – 200 MB

¦Windows Server 2008 32-bit – 150 MB

¦Windows Server 2008 64-bit – 200 MB

Drive
CD-ROM drive (if installation is done from a CD-ROM).

Display
Super VGA (800 x 600) or higher-resolution monitor with 256 colors.

Peripherals
Modem or Internet connection; Microsoft Mouse, Microsoft IntelliMouse, or compatible pointing device.

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by:nickg5
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If I go back to 7.0 and that stops the "IE has stopped working,"
then I'll go back to getting the intermittant, "not responding." (which in a way is worse because it will close all IE browsers that are open)

I'll check the specs on this system, which was built in Nov. 2008.

If it can not support 8.0, then it won't support 9.0 either?

And then I'd have to wonder how long IE 7.0 will be available and supported.

I'll re-install 8 and see what happens.
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by:apache09
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If the original reason for the upgrade to IE8 was errors or issues with IE7
One would assume that issues would still be present in the IE8 upgrade.

If your system does not meet the minimum requirements dont bother with IE8 or even think about trying IE9.

Would start with the reinstall of IE7.

However, again if your system is okay with IE - go for the complete un-install of IE, then Install IE8

Dont forget to retart your PC between Uninstall and Re-Install
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by:nickg5
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not sure what is going on.

control panel > programs > view installed updates > internet explorer 8.0
uninstalled.

then I go to start and there is an IE icon. Clicked that and it opened up IE 7.0.
7.0 was not in the control panel.

Downloaded 9.0 using Firefox, and now I ned to restart since some IE files are needed by IE 9.0

So, IE 7.0, 8.0, etc. were not completely removed from my system.
Not finding the files anywhere except where found above.
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by:apache09
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You would still haev the icons for IE7 and 8 on your desktop, you can just delete those.

Personally, wouldnt have really downloaded IE9 but since you already have and sounds like started the install. Go Ahead
You do need to restart after the intial install of any IE

So to sum up where your at
You have uninstalled IE8
Found Reminants of IE7 and IE8 (No Worries, just delete the icons)
Downloaded and installed IE9
IE9 now requires a reboot

Reboot your PC
SHould see it being updated
once updated try Internet Explorer

SHould be sweet (Assuming your PC met the minimum requirements)
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by:nickg5
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well, the icons opended up IE browsers, so they were more than icons. right?


I'll try 9 for a few days and see.
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by:apache09
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Did they actually open their respective browsers!
Yeah more than just icons.

Is it still like that or have you sorted a way to uninstall the two versions. (AS this would cause issues using IE)
If you havent you will need to get them off other there if you can.
Uninstall of IE7
http://support.microsoft.com/kb/927177
UNinstall of IE8
http://support.microsoft.com/kb/957700

If using IE9, should be able to tell straigt away by going to pages you normally get that error on.

Ive used IE9 for quite some time now. Pretty robust and havent seen alot of issues known in IE7 or IE8.
IM sure you will be happy with it as well. AS long as you get those other verions off
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by:nickg5
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you gave two links above.

I used the one for IE 8.0.
Internet Explorer was on the list. It was un-installed and rebooted.

Then in the start menu was an IE icon and it opened up IE 7.0.

I tried the other link for 7.0 and neither method is working.
I tried start > run > %windir%\ie7\spuninst\spuninst.exe
and also the other method.
Those instructions seem to assume I have XP which I do not. I have Vista.
My system is not finding: %windir%\ie7\spuninst\spuninst.exe
It found the other one, but it only took me to my program list (using start > run >
appwiz.cpl)

It shows that IE 7.0 should be in my program files and it is not.

8.0 was un-installed using the instructions from the above link.

Unless 7.0 is hidden in "hidden" files.

I'm not having any issues right now with 9.0 and to clarify, there were not specific webpages, that I know of, that caused IE to "stop working." It appeared random.

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by:apache09
apache09 earned 155 total points
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For Vista

1.Click Start, click Run, type %windir%\ie7\spuninst\spuninst.exe, and then click OK.
***Note In this command, %windir% points to the Drive:\Windows folder. The placeholder Drive represents the hard disk partition that contains the Windows operating system files.

***By default, the IE7 folder is a hidden folder.
Therefore, you may have to make this folder visible.
To do this, follow these steps:
1.Open Windows Explorer.
2.On the Tools menu, click Folder Options.
3.Click the View tab.
4.In the Advanced settings list, under Hidden files and folders, click Show hidden files and folders, and then click OK.
 
2.Follow the wizard instructions to uninstall Internet Explorer 7.
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by:nickg5
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%windir%\ie7\spuninst\spuninst.exe

that gets me an error message that the location is unavailable.

I do not know how to open windows explorer.
I went to the C drive and got into the Windows folders and IE 9 is in there.


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by:remixedcat
remixedcat earned 70 total points
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I thought you said you had IE8. Did you attempt to uninstall and re-install flash? I had a similar problem and I reinstalled flash and it worked. the addon must be disabled and all browsers closed for this to happen properly.

Don't worry you can have your yahoo finance back after we complete our resolution.

This is actually more common of a problem then you may think it is. Flash often gets improperly installed, specially when the user leaves any browsers open while installing flash.

Please also perform the uninstall methods presented above by the other experts and let us know how it goes.

Best of luck.
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by:apache09
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To Open Exlporer Just double click on My Computer.
That opens an "Windows Explorer" Window
This is the window that allows you to browse your files on your dirve(s)

At the top (In the Menu Bar) Click on Tools.
Select Folder Options.
Click on the View Tab

About 6 er so options down you should see "Hidden Files and Folders"
Select "Show Hidden Files, Folders, and Drives"
Apply and Okay

Then try the above again
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by:nickg5
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Not finding My Computer on Vista....hidden somewhere.

Also, opened what I think is Explorer: C drive: but "tools" is not there.

I found the hidden files and it does not open them in the window when I clicked apply and ok.

I found them another way and do not see any IE files other than IE 9.0


remixedcat:
neither uninstall method worked, as noted above.

I'll try to remove the Flash and re-install. Also, I am now using IE 9.0 and only a couple issues for a new question.
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by:apache09
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If you cant find any reminance of IE7 on your PC you should be okay.

If you are working in IE9 and its initially fine leave it as it is.
There should be no reason at this point to uninstall and Re-install Flash as this is usually updated when the IE9 install has run.
So there should be no issues with flash.
Doing so could only muck things up
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by:nickg5
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I found one problem after switching to 9.0.

I'll post a new question............
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by:nickg5
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the original question was hotmail intermittantly redirecting me to an webpage for IE 9.0, and "IE has stopped working"

Will award points based on that, and other helpful information offered.
Points were increased as comments arrived.
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by:nickg5
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thanks
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by:apache09
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Sweet as, glad to help
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