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OWA and Outlook encryption not working

Posted on 2011-03-12
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Last Modified: 2012-05-11
I'm trying to send out encryption email with Outlook Web Access and I get this error:
A digital ID that allows you to encrypt this message is missing.......I tried to resolve this by following the article : http://support.microsoft.com/kb/927463 but no luck. The SSL certificate is from GoDaddy and it is installed correctly.

I also tried to setup encryption email from Microsoft outlook 2003 and I can't find the certificate from Godaddy, just client2.xohm.

We are currently running Exchange 2003  on Windows server 2003.

Any Advice is much appreciated,
Thank you for your time.
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Question by:DayleMcAdmin
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5 Comments
 
LVL 26

Expert Comment

by:e_aravind
ID: 35124722
when  you access the mmc > certificate > user certificates
Can you see the 3rd party certificate in that store?

Only then this will be available @ Outlook
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Author Comment

by:DayleMcAdmin
ID: 35125519
yes, I see it in "trusted root CA certificate", and "Intermediate Certification Authorities". Maybe I'm not doing it right but can you explain how to publish the user's certificate to Active Directory. I tried doing through Publish to Gal but it did not work for me. Thank you for your response.
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LVL 26

Expert Comment

by:e_aravind
ID: 35128134

Atleast on few users, can you try inserting the cert. from the active-directory-users and computers?
user properties --> published certificates
add from file.
Then test and see......Outlook is able to detect and use the user certificate
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Author Comment

by:DayleMcAdmin
ID: 35133570
I publish the certificate on serveral users form Active Directory and the certificate are not showing up. Thank you for your response.
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LVL 26

Accepted Solution

by:
e_aravind earned 250 total points
ID: 35136579
Just want to double-check if you are using the following Options @ Outlook 2003?

How to Back up or Copy a Digital ID
How to Move a Digital ID to Another Computer

Description of the Outlook security features that allow you to send e-mail messages over the Internet
http://support.microsoft.com/kb/286159
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