What to do in Enterprise Vault when the old account is deleted and then the new mailbox is created again with the same name as the old one ?

Posted on 2011-03-12
Medium Priority
Last Modified: 2012-06-21
Hello Everyone,

I want to ask clarification this time, what I suppose to do here as I'm very new to this EV server:

What I did is recreate new mailbox with the same alias as it was before (the old account is renamed into something else and new account is renamed to reflect the old one), do I have to do anything again so that the user is able to restore old email message and the enterprise vault can start where it left before / continuing to archiving since the alias name is the same ?

Question by:jjoz
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Assisted Solution

by:Paul Solovyovsky
Paul Solovyovsky earned 2000 total points
ID: 35124786
Keep in mind that the old account sid is not the same as the new account.  You can access the archive but there are no shortcuts since it didn't come from that account if you manually provide access the archive.

You can take the archive, export it, and import it for the new user account thus creating a new archive.

Author Comment

ID: 35124797
ah.. what about assigning the new username to have access inthe Archives section in EV ?
LVL 42

Accepted Solution

Paul Solovyovsky earned 2000 total points
ID: 35127129

If you want to give the new account access to the old archive just give access via manual permission to archvie. If you want to re do the shortcuts in Outlook I typaclly do the Import/Export option

Author Closing Comment

ID: 35127166
many thanks once again Paul !

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