Intermittent packet loss from Oman to my server
Greetings,
I have four dedicated servers in US with superb.when i ping the server from oman its giving intermittent packet loss,which is at 30-35% where as when i ping from uae it gives 0% loss.My serevrs are hosted with superb.But when i do continous ping to a server which is hosted with multacom,It gives 0% loss.I know this issue is somewhere in the route from oman to superb or from superb to oman.
How can i find where in the route the packet loss happens,so that i can contact the company which owns the router and get it fixed.I cant get help from superb as the issue is outside thier network.The traceroute is not helping me as the issue i have is intermittent packet loss .
Please help me.
regards
I have four dedicated servers in US with superb.when i ping the server from oman its giving intermittent packet loss,which is at 30-35% where as when i ping from uae it gives 0% loss.My serevrs are hosted with superb.But when i do continous ping to a server which is hosted with multacom,It gives 0% loss.I know this issue is somewhere in the route from oman to superb or from superb to oman.
How can i find where in the route the packet loss happens,so that i can contact the company which owns the router and get it fixed.I cant get help from superb as the issue is outside thier network.The traceroute is not helping me as the issue i have is intermittent packet loss .
Please help me.
regards
ASKER
how to route statically via the same interface.As in if i try to ping the hop ,sometimes to reach that hop it takes different route
ASKER
is there any other tool to figure out the issue?
I am not sure about any tool but can you send the traceroute from your source in Oman to the destination servers ?
ASKER
:\Documents and Settings\Administrator>tra
racing route to sls-gc8p5.dca2.superb.net [209.160.64.202]
ver a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.254
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * 319 ms 323 ms gec11.core1.dca3.hopone.ne
13 315 ms * * ge6-1.core1.dca2.hopone.ne
14 455 ms 388 ms 316 ms gec1.distb3.dca2.hopone.ne
15 342 ms 371 ms * sls-gc8p5.dca2.superb.net [209.160.64.202]
16 348 ms 356 ms 356 ms sls-gc8p5.dca2.superb.net [209.160.64.202]
racing route to sls-gc8p5.dca2.superb.net [209.160.64.202]
ver a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.254
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * 319 ms 323 ms gec11.core1.dca3.hopone.ne
13 315 ms * * ge6-1.core1.dca2.hopone.ne
14 455 ms 388 ms 316 ms gec1.distb3.dca2.hopone.ne
15 342 ms 371 ms * sls-gc8p5.dca2.superb.net [209.160.64.202]
16 348 ms 356 ms 356 ms sls-gc8p5.dca2.superb.net [209.160.64.202]
ASKER
The packet loss is not always its intermittent.so i am not able to find where the issue.I have also installed ping plotter but not able to analyze the source of the packet loss.
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ASKER
Please tell me how i should add static routes and where to add it
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ASKER
The problem got resolved by itself.Thank you for assisting me.
Also, look for reverse traceroute and see if routing is symmetric. I have seen asymmetric routing causing packet loss issues.