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Can't open any hyperlinks. (This operation has been cancelled due to restrictions in effect on this computer.)

Posted on 2011-03-13
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Last Modified: 2012-05-11
We recently started facing a problem in our domain network suddenly, no hyperlinks in Outlook 2007 worked in any workstation. Tried opening hyperlinks in Word, Excel etc. same problem.

we have about 300 workstation running on windows XP and they all have the same problem, is there any fix for this or any GPO that need to be enabled!

When clicking on hyperlinks from emails or anywhere else, I get this message;

This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator.

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Question by:stalliondz
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Expert Comment

by:AustinComputerLabs
ID: 35120425
From MS: http://support.microsoft.com/kb/310049

After you upgrade to Microsoft Internet Explorer 6, to Internet Explorer 7, or to Internet Explorer 8, the following registry key is either missing or corrupted:
HKEY_Local_Machine\Software\Classes\htmlfile\shell\open\command
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Expert Comment

by:Chris Raisin
ID: 35121511
Just add that key to your registry by typing the following into notepad (the text between QUOTE and ENDQUOTE below) then saving the notepad file as "FixLinks.reg" on a drive somewhere (or on a flash drive)

You the simply run "RegEdit FixLinks.Reg" from the "Start/.Run" command line and it will update your registry. Remember to type the following into notepad exactly as shown and notice the double "//"Just change the filename and directory of the browser if you do not use Internet Explorer.


QUOTE
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\htmlfile\shell\open\command]
@="\"C:\\Program Files\\Internet Explorer\\IExplorer.exe\" \"%1\""

ENDQUOTE

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Expert Comment

by:Chris Raisin
ID: 35121535
By the way, there are FOUR lines in the reg file.
The first line identifies the file as a "Reg" edit file (does not matter what version so leave it as it is)
The second line is BLANK
The third line starts with "[HKEY" and ends with  "\command]"
The fourth line starts with "@=" and ends with    \"%1\""

Please be sure file is exactly in that format.
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Accepted Solution

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Chris Raisin earned 125 total points
ID: 35121568
I have added the file for your convenience, but please check it out in notepad first to ensure this is the correct filename and path for your browser before you run it.
If in doubt create a restore point first by running "rstrui.exe" from the command line. That way, if anything goes wrong (it won't) you can again run "rstui.exe" and restore the system as it was before you updated the registry.
(You should run a restoire point before installing any new software, although a lot of modern application do that anyway for you).

You will have to rename the file "FixLinks.Reg" since I could not upload it under that name.

Hope this info has been of help.
fixlinks.txt
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Expert Comment

by:Chris Raisin
ID: 35142346
Any further developments?
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Expert Comment

by:Chris Raisin
ID: 35281752
It is almost two weeks now since any activity.

Are there any further developments?
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Expert Comment

by:Chris Raisin
ID: 35339533
stalliondz, what is happening here?
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Expert Comment

by:Chris Raisin
ID: 35389367
Stalliondz,

Are you still alive?    :-)

(Don't answer me if you're not)
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