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Kaspersky Expire

Posted on 2011-03-13
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Last Modified: 2013-11-22
Some machine shows the license is already expired but Kaspersky license supposed to expire by end of May 2011, any idea?

Thanks     Kaspersky-Issue.docx
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Question by:Arabsoft_AD
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Expert Comment

by:uanmi
ID: 35120619
1. Check the clocks time/date on the systems involved.
2. Check the Kaspersky license files to see if the dates are from the purchase date or another date.

regards, Mark
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Author Comment

by:Arabsoft_AD
ID: 35224860
Thanks Uanmi, i checked but time is the same and dates of kaspersky license from the purchase date
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Expert Comment

by:uanmi
ID: 35224939
Are you saying the kaspersky license has run out early? If so contact the supplier and ask what has happened.
If the anti-virus is not working you need to find a solution quickly so you could get new licenses and ask for an extension due to the other issue

Did you check the computer time and date to see if this is correct?

You have the option of uninstalling the kaspersky and installing the free Microsoft Security Essentials, but this does not solve your date problem.

regards, Mark
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Author Comment

by:Arabsoft_AD
ID: 35224965
I checked the time and it is correct

If i uninstall Kaspersly from Add/Remove option and then i install it again i recieve the same message as license expired but when i use Kaspersky removal tool and restart the machine and install kaspersky again with the same CD, it shows the actual days remained as 72 days remained for license, so weird
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Expert Comment

by:uanmi
ID: 35225014
yes, weird. You could ask the supplier what is going on, upgrade or move to another product. Up to you. The key is to have anti-virus working soon as you cannot risk getting a virus.
regards, Mark
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LVL 3

Expert Comment

by:uanmi
ID: 35359741
I think the answers were to the question asked and I mentioned several times that the supplier should be contacted - this was the correct answer - as the installation was after the license was purchased - thereby causing the date problem.

I believe the points should be awarded
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Accepted Solution

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ModernMatt earned 0 total points
ID: 35423014
The author, in their close request, said the following which led them to the solution:

Because i got the answer, It is possible that the key was installed a year ago, and due to it was created on February.
Thus, for example, we activated it in March, so it is time for key to expire.
This article is useful to understand this process:

http://support.kaspersky.com/faq/?qid=208283299

--Arabsoft_AD (http://www.experts-exchange.com/Q_26945472.html)

As such, I will accept this comment as containing the solution to the issue.

ModernMatt
Experts Exchange Moderator
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