Fatal Error during Uninstallation of Blackberry Enterprise Server for Microsoft Exchange

Uninstalling BES on MS SBS Server 2k3 per BB article (http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB04096)

MS SBS Server 2003.
RIM BES BES 4.1.5 (bundle 79)

It won't uninstall. Any Ideas? All i get is "Fatal error during installation." error message.
Thank you in advance.
LVL 32
Blue Street TechLast KnightAsked:
Who is Participating?
 
Rob KnightConsultantCommented:
Hi,

Sometimes this happens if it can't connect to the database.

Your best bet is to manually uninstall it via registry keys and then delete application installation from Program Files or wherever you installed it.

Refer to chapter 9 (page 41) of the following document:
http://docs.blackberry.com/en/admin/deliverables/1399/Installation_Guide.pdf

Regards,


RobMobility.

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foxpc123Commented:
can you look in these logs;

<BES installation directory>\Logs\Installer

and see if this gives any clues
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Blue Street TechLast KnightAuthor Commented:
Thanks for your respnoses!

@foxpc123: i can't find the logs...i checked C:\Program Files\Research In Motion\BlackBerry Enterprise Server -- no logs dir. or logs*?

@RobMobility: will this remove the data...i am trying to free up space on the server?
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Blue Street TechLast KnightAuthor Commented:
Some background. We moved off an in-house setup over to a hosted envir. I have decommissioned Exchange on the SBS box. Should i start those services once again. Will that help in the uninstallation process of BES?
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Rob KnightConsultantCommented:
Hi,

Once you have removed the registry entries, you can manually delete the Research in Motion folders in Program Files.

Also check the c: drive for a Research in motion folder as this will contain the files used for installation and service packs etc.

Regards,


RobMobility.
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Blue Street TechLast KnightAuthor Commented:
Thanks RobMobility! I will execute that now and post results.
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Blue Street TechLast KnightAuthor Commented:
@RobMobility: Everything went ok except manually uninstalling the Directory itself (C:\Program Files\Research In Motion). I get the following error (attached): Error Deleting File or Folder
Cannot delete BlackBerryServerSNMPAgent.dell: Access is denied.

Make sure the disk is not full or write-protected and that the file is not currently in use.
110322---BB-Directory-Delete-Err.GIF
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Blue Street TechLast KnightAuthor Commented:
FYI: I am logging in as the BESAdmin. Not sure if that has any bearing?
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Blue Street TechLast KnightAuthor Commented:
I was able to manually deleted all of the other files except BlackBerryServerSNMPAgent.dll now.
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Blue Street TechLast KnightAuthor Commented:
Under the security tab i added BES Admin and everyone (Full Control). Still same error.
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Blue Street TechLast KnightAuthor Commented:
Rebooted seemed to clear the file from access. Easily removed it after that. Thanks again!

Do you recommend disabling BESAdmin as a user for deleting it entirely?
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Blue Street TechLast KnightAuthor Commented:
Do you recommend disabling BESAdmin as a user for deleting it entirely?
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