Solved

Fatal Error during Uninstallation of Blackberry Enterprise Server for Microsoft Exchange

Posted on 2011-03-13
14
1,595 Views
Last Modified: 2012-08-14
Uninstalling BES on MS SBS Server 2k3 per BB article (http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB04096)

MS SBS Server 2003.
RIM BES BES 4.1.5 (bundle 79)

It won't uninstall. Any Ideas? All i get is "Fatal error during installation." error message.
Thank you in advance.
0
Comment
Question by:diverseit
  • 9
  • 2
14 Comments
 
LVL 3

Expert Comment

by:foxpc123
Comment Utility
can you look in these logs;

<BES installation directory>\Logs\Installer

and see if this gives any clues
0
 
LVL 25

Accepted Solution

by:
RobMobility earned 500 total points
Comment Utility
Hi,

Sometimes this happens if it can't connect to the database.

Your best bet is to manually uninstall it via registry keys and then delete application installation from Program Files or wherever you installed it.

Refer to chapter 9 (page 41) of the following document:
http://docs.blackberry.com/en/admin/deliverables/1399/Installation_Guide.pdf

Regards,


RobMobility.

0
 
LVL 24

Author Comment

by:diverseit
Comment Utility
Thanks for your respnoses!

@foxpc123: i can't find the logs...i checked C:\Program Files\Research In Motion\BlackBerry Enterprise Server -- no logs dir. or logs*?

@RobMobility: will this remove the data...i am trying to free up space on the server?
0
 
LVL 24

Author Comment

by:diverseit
Comment Utility
Some background. We moved off an in-house setup over to a hosted envir. I have decommissioned Exchange on the SBS box. Should i start those services once again. Will that help in the uninstallation process of BES?
0
 
LVL 25

Expert Comment

by:RobMobility
Comment Utility
Hi,

Once you have removed the registry entries, you can manually delete the Research in Motion folders in Program Files.

Also check the c: drive for a Research in motion folder as this will contain the files used for installation and service packs etc.

Regards,


RobMobility.
0
 
LVL 24

Author Comment

by:diverseit
Comment Utility
Thanks RobMobility! I will execute that now and post results.
0
Wish Marketing would stop bothering you?

Is your marketing department constantly asking for new email signature updates? Are they requesting a different design for every department? Do they need yet another banner added? Don’t let it get you down! There is an easy way to manage all of these requests...

 
LVL 24

Author Comment

by:diverseit
Comment Utility
@RobMobility: Everything went ok except manually uninstalling the Directory itself (C:\Program Files\Research In Motion). I get the following error (attached): Error Deleting File or Folder
Cannot delete BlackBerryServerSNMPAgent.dell: Access is denied.

Make sure the disk is not full or write-protected and that the file is not currently in use.
110322---BB-Directory-Delete-Err.GIF
0
 
LVL 24

Author Comment

by:diverseit
Comment Utility
FYI: I am logging in as the BESAdmin. Not sure if that has any bearing?
0
 
LVL 24

Author Comment

by:diverseit
Comment Utility
I was able to manually deleted all of the other files except BlackBerryServerSNMPAgent.dll now.
0
 
LVL 24

Author Comment

by:diverseit
Comment Utility
Under the security tab i added BES Admin and everyone (Full Control). Still same error.
0
 
LVL 24

Author Comment

by:diverseit
Comment Utility
Rebooted seemed to clear the file from access. Easily removed it after that. Thanks again!

Do you recommend disabling BESAdmin as a user for deleting it entirely?
0
 
LVL 24

Author Comment

by:diverseit
Comment Utility
Do you recommend disabling BESAdmin as a user for deleting it entirely?
0

Featured Post

How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

Join & Write a Comment

Suggested Solutions

Exchange server is not supported in any cloud-hosted platform (other than Azure with Azure Premium Storage).
Not sure what the best email signature size is? Are you worried about email signature image size? Follow this best practice guide.
The purpose of this video is to demonstrate how to set up an account with Mailchimp. This will be demonstrated using a Windows 8 PC. Tools Used are: Mailchimp.com Go to Mailchimp.com : Enter an Email, Username, and Password. Click Create My Acco…
The purpose of this video is to demonstrate how to set up Lists in Mailchimp. This will be demonstrated using a Windows 8 PC. Mailchimp will be used. Log into your Mailchimp account. : Click on Lists. Click on Create List Button : Choose the desi…

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

6 Experts available now in Live!

Get 1:1 Help Now