• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 642
  • Last Modified:

Restart BES services


We are going to restart BES 4.1.7 (on Windows 2003 Server) services on Sunday mornings due to a variety of work being carried out on our Exchange servers over the weekend.

If I was to come in on Monday morning and people were having issues with their BB, I'd like to be able to check that those services were actually started on Sunday.

Does anyone know how I could do this? I assume there must be a log somewhere that shows when the services were restarted and if they started up ok?

Does anyone know which log? Or perhaps a definitive EventID in the Application log?
1 Solution
I would start with opening up Services (from Administrative Tools). Check all of the BlackBerry services that are listed as "Automatic" and see if they are running.

If you open BB Manager after that point, check the user list and see if the "Last Contact Time" column is changing to something recent.
Joe_BuddenAuthor Commented:

So the situation is that on Monday morning the BES services are running fine, but I want to find out if they WERE restarted on Sunday?
Should be in the System Event Log showing that Blackberry services were started.
Get your problem seen by more experts

Be seen. Boost your question’s priority for more expert views and faster solutions

Jamie GillespieSenior IT ConsultantCommented:
I would just check the last contact time for the devices on the BES console.
You should be able to check that in event logs or if u can go to the rim logs u would find pair of magt logs if restarted.
- habz
Check with the source "Service Control Manager". You will get the event for service stop and start event.

Stop Service : Event id 7035
Start Service : Event id 7035 & 7036

This is the best way because you will get all the details as for the service.
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Cloud Class® Course: Amazon Web Services - Basic

Are you thinking about creating an Amazon Web Services account for your business? Not sure where to start? In this course you’ll get an overview of the history of AWS and take a tour of their user interface.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now