Solved

Restart BES services

Posted on 2011-03-13
6
615 Views
Last Modified: 2012-06-27
Hi

We are going to restart BES 4.1.7 (on Windows 2003 Server) services on Sunday mornings due to a variety of work being carried out on our Exchange servers over the weekend.

If I was to come in on Monday morning and people were having issues with their BB, I'd like to be able to check that those services were actually started on Sunday.

Does anyone know how I could do this? I assume there must be a log somewhere that shows when the services were restarted and if they started up ok?

Does anyone know which log? Or perhaps a definitive EventID in the Application log?
0
Comment
Question by:Joe_Budden
6 Comments
 
LVL 3

Expert Comment

by:wgray05
ID: 35121657
I would start with opening up Services (from Administrative Tools). Check all of the BlackBerry services that are listed as "Automatic" and see if they are running.

If you open BB Manager after that point, check the user list and see if the "Last Contact Time" column is changing to something recent.
0
 
LVL 1

Author Comment

by:Joe_Budden
ID: 35121916
Hi

So the situation is that on Monday morning the BES services are running fine, but I want to find out if they WERE restarted on Sunday?
0
 
LVL 3

Expert Comment

by:wgray05
ID: 35122098
Should be in the System Event Log showing that Blackberry services were started.
0
Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

 
LVL 7

Expert Comment

by:jamie_gillespie
ID: 35122624
I would just check the last contact time for the devices on the BES console.
0
 
LVL 4

Expert Comment

by:Habeebmast7
ID: 35125885
You should be able to check that in event logs or if u can go to the rim logs u would find pair of magt logs if restarted.
- habz
0
 
LVL 4

Accepted Solution

by:
sachin5333 earned 500 total points
ID: 35198023
Check with the source "Service Control Manager". You will get the event for service stop and start event.

Stop Service : Event id 7035
Start Service : Event id 7035 & 7036

This is the best way because you will get all the details as for the service.
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The new PlayBook may not be the hottest selling tablet out there and may not be breaking much in the way of new ground but, for the committed BlackBerry users, it allows them to keep pace with a fast-moving industry. Much of the interface is familia…
Have you ever wondered if there is a way to get a message delivery receipt without interrogating the BlackBerry log files or using the Resource Kit tools? It is possible using this tip: When troubleshooting whether a BlackBerry is receiving email…
A short film showing how OnPage and Connectwise integration works.
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …

914 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now