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Sage Act 2011 - Outlook2010  Sync : not syncing on schedule

Posted on 2011-03-13
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Last Modified: 2012-05-11
Hi,

I have Act 2011 Premium & Outlook 2010  setup on a wIn2008std box. Test working directly on this box.
I have the sync working ok manually (ie. on demand) in both directions and including Blackberry & Ipad:
-change in Act >to Outlook & then on to Blackberry & ipad
-change in Blackberry>to Outlook & then on to Act  
This is working fine & not seen any duplicates creeping in anywhere.

Within Act, I have setup Synchronisation Schedule to every 15mins each day. But this is not doing anything even with Act open throughout.

Do I need to setup anything else? does the above sync require the installation of Sage Act Network Sync Service?

Thanks
Jay
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Question by:Jay_Ratansi
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Accepted Solution

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Mike Lazarus earned 1500 total points
ID: 35126808
What build of ACT! (from help | about)?
Is Outlook also connecting to Exchange?

You need to have the system logged in as the user and usually have ACT! and Outlook open

Make sure you keep good backups of ACT! as this will, at some stage, either duplicate items or I've seen it lose all activities.
For these reasons, I usually recommend using Handheld Contact as far more reliable

No, you don't need the Sync Service ... that's only for sync'ing remote copies of ACT!
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Author Comment

by:Jay_Ratansi
ID: 35235410
Many thanks for your prompt response.

Ended up un-installing ACT2011 & Office2010 and then re-install. It's working now.

I have to say I'm finding the Act-Outlook sync a rather hit-and-miss affair! sometimes takes 2-3 attempts before updates occur!.

Jay
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Author Closing Comment

by:Jay_Ratansi
ID: 35235422
Many thanks for your prompt response.

Ended up un-installing ACT2011 & Office2010 and then re-install. It's working now.

I have to say I'm finding the Act-Outlook sync a rather hit-and-miss affair! sometimes takes 2-3 attempts before updates occur!.

Jay
0
 
LVL 30

Expert Comment

by:Mike Lazarus
ID: 35235709
I personaly advise users not to use and ... and especially to avoid it if Outlook is also syn'ing to something else like Exchange, Google or a phone/PDA
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