?
Solved

Sage Act 2011 - Outlook2010  Sync : not syncing on schedule

Posted on 2011-03-13
4
Medium Priority
?
823 Views
Last Modified: 2012-05-11
Hi,

I have Act 2011 Premium & Outlook 2010  setup on a wIn2008std box. Test working directly on this box.
I have the sync working ok manually (ie. on demand) in both directions and including Blackberry & Ipad:
-change in Act >to Outlook & then on to Blackberry & ipad
-change in Blackberry>to Outlook & then on to Act  
This is working fine & not seen any duplicates creeping in anywhere.

Within Act, I have setup Synchronisation Schedule to every 15mins each day. But this is not doing anything even with Act open throughout.

Do I need to setup anything else? does the above sync require the installation of Sage Act Network Sync Service?

Thanks
Jay
0
Comment
Question by:Jay_Ratansi
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 30

Accepted Solution

by:
Mike Lazarus earned 1500 total points
ID: 35126808
What build of ACT! (from help | about)?
Is Outlook also connecting to Exchange?

You need to have the system logged in as the user and usually have ACT! and Outlook open

Make sure you keep good backups of ACT! as this will, at some stage, either duplicate items or I've seen it lose all activities.
For these reasons, I usually recommend using Handheld Contact as far more reliable

No, you don't need the Sync Service ... that's only for sync'ing remote copies of ACT!
0
 

Author Comment

by:Jay_Ratansi
ID: 35235410
Many thanks for your prompt response.

Ended up un-installing ACT2011 & Office2010 and then re-install. It's working now.

I have to say I'm finding the Act-Outlook sync a rather hit-and-miss affair! sometimes takes 2-3 attempts before updates occur!.

Jay
0
 

Author Closing Comment

by:Jay_Ratansi
ID: 35235422
Many thanks for your prompt response.

Ended up un-installing ACT2011 & Office2010 and then re-install. It's working now.

I have to say I'm finding the Act-Outlook sync a rather hit-and-miss affair! sometimes takes 2-3 attempts before updates occur!.

Jay
0
 
LVL 30

Expert Comment

by:Mike Lazarus
ID: 35235709
I personaly advise users not to use and ... and especially to avoid it if Outlook is also syn'ing to something else like Exchange, Google or a phone/PDA
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this blog post, we’ll look at how ClickHouse performs in a general analytical workload using the star schema benchmark test.
This article shows how to get a list of available printers for display in a drop-down list, and then to use the selected printer to print an Access report or a Word document filled with Access data, using different syntax as needed for working with …
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…
In this video, Percona Director of Solution Engineering Jon Tobin discusses the function and features of Percona Server for MongoDB. How Percona can help Percona can help you determine if Percona Server for MongoDB is the right solution for …
Suggested Courses

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question