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Cannot fix BSOD because of Encryption Plus Hard Disk

Posted on 2011-03-13
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Last Modified: 2012-08-13
My Windows XP laptop is encrypted with EPHD.

 After I log in to EPHD I get up to the Windows XP splash screen and then before it completely loads, I get a "UNMOUNTABLE_BOOT_VOLUME" BSOD.  

I want to use Windows Recovery Console to run a CHKDSK to try and fix the problem but it is no use because the drive is encrypted with EPHD. I would hate to ship my laptop to our tech support guys for a Windows problem that might normally be an easy fix.

Does anyone have any ideas?  

I know of the EPHD 32-bit Access Utility which might allow me to fix this or at least salvage some data but don't know where to get this utility.

Can anyone help?  Thanks.

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Question by:platta
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torimar earned 500 total points
ID: 35124958
Symantec bought GuardianEdge last year, that's why the Access Utility and all files EPHD related are extremely hard to be found.

But here they are: ftp://ftp.symantec.com/public/english_us_canada/products/symantec_endpoint_encryption/guardian_edge_files/

The .iso files will be bootable CD images that you need to burn to a CD and then use it to boot the laptop.
I'm not sure whether the different versions actually make a difference, but you may remember which version of EPHD you are using; the WinPE .iso will present you with the utility inside a mini-Windows environment.

I never did this myself, but I read a fair deal, and there is a certain likelihood that these bootable access utilities will only work with the emergency master password or special EPHD administrator account which was setup when the disk was encrypted. If that is the case, you will not be able to access files with your usual login credentials, but need to ask your IT department for that password or account.
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by:platta
ID: 35159087
Thanks!
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