RDP issues

Hi Experts:

I have a user who logs in via Citrix gateway from his home PC, launches desktop session via ica icon.

When RDP'ing to a XP machine everything runs fine.

When RDP'ing to a W7 machine it runs extremely slowly, even with the experience turned down and aero theme turned off.

If it helps, when the user RDP's from his work XP machine (in the office) to his W7 machine also in the office it works fine (and also RDP'ing from W7 to W7 machine in office is fine).
What could be the reason/cause why RDP'ing to his windows 7 PC via citrix from home is slow?

Many thanks in advance.
Who is Participating?
AustinComputerLabsConnect With a Mentor Commented:
When he connects from home to XP at office and then rdp from XPat office to W7 at office
 it is faster than when he connects from home directly to W7 at office?
craigleenzAuthor Commented:
unsure,  I would need him to test this,,,,
I was not offering a solution, I was attempting to understand the question before answering.

It is highly unlikely that a two hop RDP would yield better results, I was not sure if that was what you were describing.
WEBINAR: GDPR Implemented - Tips & Lessons Learned

Join the WatchGuard team on Thursday, March 29th as we recount some valuable lessons learned in weighing the needs of a business against the new regulatory environment, look ahead at the two months left before implementation, and help you understand the steps you can take today!

For network performance issues with Vista and Win 7 I have used the following:

Disable IPv6 in the network adapter settings
Run the following command from a command prompt: "netsh interface tcp set global autotuninglevel=disabled"
If that has adverse effects it can be reversed with "netsh interface tcp set global autotuninglevel=normal"

DarinTCHSenior CyberSecurity EngineerCommented:
These 2 different operating systems use 2 different versions of rdp....try upgrading the xp machines to rdp 5.1
DarinTCHSenior CyberSecurity EngineerCommented:
These 2 different operating systems use 2 different versions of rdp....try upgrading the xp machines to rdp 5.1
craigleenzAuthor Commented:

I have already attempted disabling autotune and no dice.

tested the following:

connect citrix - rdp xp - rdp win7: performance slow
connect citrix - rdp directly to win7: no good
internally at office - win7 rdp win win7 works fine (NB* just direct connection not via citrix)
connect citrix - rdp to xp works fine

so the issue is specifically when connecting to Citrix - then RDP'ing to a windows 7 client (something within Citrix perhaps?)

DarinTCHConnect With a Mentor Senior CyberSecurity EngineerCommented:
so lets take ICA out of the mix

can he rdp directly

if so we can determine where the slow down occurs
ideally your running TS and citrix on the same box

see article

also is it truly a server he is hitting or a published app
is it directly to a Term server running citrix or a web version of citrix?

here is a link if it is a published app
craigleenzAuthor Commented:
thanks for all the suggestions, we looking at upgrading the RDP client on our citrix servers which should hopefully have better support for windows 7
craigleenzAuthor Commented:
given me enough ideas on where to look to potentially resolve this issue
I was having a similar probem related to mouse pointer lag on Windows 7 machine even after upgrading the RDP client on the Citrix server, I found by  setting the appearence\theme to Windows Classic the issue was resolved. The logon screen still has pointer lag but once logged all is good.Thought it would be worth adding as a possible solution.
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.