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Sharepoint Workspace unable to download files

Posted on 2011-03-14
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Last Modified: 2012-05-11
Hi Experts!

I have installed Sharepoint2010, and begin using MS Office 2010 Sharepoint Workspace. I can sync with the Sharepoint site, and it shows me all of the files and folders, but if I try to open any of the Word or Excel files, it tags them for Download (says "download requested"), but doesn't actually download the files. If i try to persistently double click on the file, i'm getting the following error message:

"The contents of "file name" have not been downloaded or have not finished downloading. For more information, see "Managing Documents in a Documents tool" in online help."

I've tried searching the Internet for this issue, but can't find much. Already tried the following command, and deleting/readding the site to my computer...
%SystemDrive%\Program Files\Microsoft Office\Office14\Groove.exe /clean /all

My other computer is able to use Workspace without any issues... so the issue is with my Workspace.

Please help.

Thank you in advance!
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Question by:Kaptain1
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awhughes earned 500 total points
ID: 35127748
Hi,

Sounds like a network issue. Go to File > Connection Settings > Communications Manager > Network Settings > Network Diagnostics > Home Relay Devices.  Expand this and check the status of your Home Relay Devices.

Are both machines on the same network, or a different location. I would try another network location, otherwise look at your firewall settings, toggle between online/offline and try pausing and restarting communications in communications manager.

Cheers
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Expert Comment

by:jakobmarkussen
ID: 36508281
What exactly was the solution here? I have the same problem when connection from "outside" lan using https .. Perhaps this solution could give me a clou
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